Club 33 Event Design & Delivery Manager

Premium Services provides a myriad of curated access opportunities & experiences for our high affinity Disney Guests. As the Premium Services Experience Design & Delivery Manager, you will design and deliver membership experiences and events for Club 33. You will focus on providing elevated experiences to enhance and drive value to Premium Services experiences.

To deliver on the brand promise of membership and resident experiences, the Premium Services Event Design & Delivery Manager must draw on the Disney Legacy and the history of Walt Disney World while strategically planning detail-oriented and compelling experiences. In addition to celebrating the legacy of the company, the Premium Services Event Design & Delivery Manager also will be responsible for forward-facing awareness and new experiences integration into membership event planning. The Premium Services Event Design & Delivery Manager works with numerous teams across WDW, including the Disney Event Group, Park Operations, Resort Operations, Merchandise, Consumer Products and the Premium Services leadership team, and must be able to influence across various stakeholders. This role manages and develops one direct reports who help coordinate and deliver extraordinary moments.

The Club 33 Event Design and Delivery Manager will report to the Club 33 Member Experience Director.

This is a full-time role.

What You Will Do

Develop a multi-year event slate that supports the event strategy for Club 33

Work with internal and external partners to develop unique moments that add experience equity to the value of a Club 33 Membership

Innovate year-over-year experiences to drive Member satisfaction in an established repeat audience

Establish ongoing relationships with multiple internal operational and business partners to remain top of mind in establishing events related to new experiences

Partner with lounge operations, including culinary, to create in-lounge experiences that drive lounge attendance and revenue

Oversee event pricing, budgets, and profitability to align with business objectives. Develop and track event budgets displaying strong financial decision-making

Partner with Merchandise, Business Affairs, and procurement to establish event-driven merchandise and/or giveaways when appropriate

Plan travel trips coordinating with internal and external partners to create destination experience outside of the Walt Disney World berm.

Present event plans to senior Premium Services and, when appropriate, executive leadership

Manage contracts, room blocks, food and beverage, audio visual, entertainment, transportation, and all logistics for event delivery

Partner with Premium Services communications and registration logistics to communicate events and establish registration guidelines

Develop partnerships and work with all team members in the organization

Creative in approaching problems across multiple teams in creative ways to achieve desired outcomes

Coach and provide developmental opportunities for Premium Services Event Coordinator

Find unique ways to connect with members near and far through experience variety and technology solutions

Qualifications & Skills

3+ years of direct leadership experience

Experience with event planning, event services, or Catering operations

Experience with Walt Disney World operations and procedures

Experience leading workflow and project budgets

Experience conducting planning sessions and managing timelines

Experience building relationships with both clients and partners

Experience developing partnerships and collaborating with team members

Experience handling confidential and sensitive information with professionalism, discretion, and sound judgment

Experience influencing others and driving teams to produce results

Experience with technology platforms necessary to plan & operate events

Experience with both verbal and written communication

Experience presenting and public speaking

Ability and willingness to travel domestically and/or internationally

Ability and willingness to work flexible hours, including holidays and weekends

Preferred Qualifications & Skills

Experience mentoring direct and/or indirect reports

Experience in a luxury resort or with private membership club operations

Strong knowledge of the Walt Disney Company (both historic and current state)

Experience in communications, marketing, or event sales

Experience being on camera and/or hosting events

Experience in food and beverage, production, and/or event enhancements

Education

High school diploma or equivalent is required

Associate's degree or beyond is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-CD1

The hiring range for this position in Lake Buena Vista, FL is $83,000.00-$111,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.