Pet Aftercare Operations Site Manager

Position Overview:

Pet Meadow is seeking a dedicated and compassionate Operations Site Manager to oversee daily operations and ensure the highest standards of care, safety, and service. This role is responsible for managing a team, optimizing workflows, and maintaining operational efficiency in a sensitive and regulated environment.

Key Responsibilities:

Oversee day-to-day operations across all service areas

Manage, lead, and support a team of approximately 16–24 employees

Ensure smooth coordination of schedules, staffing, and workflow

Supervise drivers and oversee cremation and aquamation operations

Ensure adherence to safety standards, protocols, and regulatory requirements

Maintain high standards of service, safety, and professionalism

Monitor performance and provide coaching, training, and development to team members

Collaborate with leadership to improve operational processes and efficiency

Handle escalations and support team members in sensitive or emotional situations

Ensure compliance with company policies, procedures, and applicable regulations

Assist in planning and implementing operational improvements

Qualifications:

5 years of experience in managing operations, supervisory, or general management role

Strong leadership and team management skills

Excellent organizational and problem-solving abilities

Ability to work in a fast-paced, emotionally sensitive environment

Strong communication and interpersonal skills

High level of professionalism, empathy, and attention to detail

Preferred Qualifications (Not Required):

Experience with transportation and dispatch operations

Six Sigma certificate holder

Additional Requirements:

Demonstrated sensitivity and professionalism when handling deceased pets and interacting with grieving pet owners

Ability to work in environments involving exposure to biological materials, strong odors, elevated temperatures, and operational equipment

Ability to comply with workplace safety standards, including proper use of personal protective equipment (PPE)

Ability to perform physical tasks, including lifting, standing for extended periods, and manual handling

Flexible availability, including weekends and holidays as required

The pay range for this role is:

70,000 - 85,000 USD per year(Atlanta, Georgia)