Senior Operations Manager (On-site in Jonestown, PA)

The Senior Operations Manager is responsible for leading initiatives across the value stream through the development of supervisors, execution of Daily Improvement activities, optimization of labor deployment, management of the tiered escalation process, and advancement of workforce cross-training strategies. This role partners with operational leaders in the factory leadership team to build a culture of accountability, continuous improvement, employee engagement, and sustainable performance.

The successful candidate will drive operational performance by developing frontline leaders, identifying process inefficiencies, implementing standardized work, and ensuring labor resources are effectively deployed to meet safety, quality, delivery, and productivity objectives.

Key Responsibilities

Operational Excellence Leadership (TEOA)

Lead the implementation and sustainment of Operational Excellence (TEOA) principles and continuous improvement methodologies.

Establish and maintain standardized work processes that improve safety, quality, productivity, and customer service.

Facilitate root cause analysis and corrective action activities to eliminate recurring operational issues with an emphasis on creating a problem-solving culture at the floor level.

Drive execution of Lean, Kaizen, 5S, visual management, and organizational problem-solving initiatives.

Develop performance management systems utilizing KPIs, scorecards, operational reviews, and flow down goal setting creating goal alignment across team functions both horizontally and vertically in the organization.

Promote a culture of continuous improvement and operational discipline throughout the department and organization.

Supervisor Development

Coach, mentor, and develop frontline supervisors to enhance leadership capability and operational effectiveness.

Build structured development plans focused on leadership behaviors, accountability, employee engagement, and problem-solving skills.

Conduct routine leadership development sessions and operational coaching activities via one-on-one sessions and through Gemba processes.

Ensure supervisors effectively manage performance, attendance, productivity, safety, and employee relations.

Develop succession plans and talent pipelines for key operational leadership positions with a focus on Group Leaded development.

Managing Daily Improvement (MDI)

Lead Tiered Daily Management System (DMS) execution across all operational areas and drive cross-functional engagement.

Facilitate daily operational reviews to identify performance gaps and prioritize improvement opportunities.

Ensure effective use of tier meetings, visual management boards, and action tracking systems.

Monitor and drive closure of operational action plans.

Utilize operational data to identify trends, track performance, and prioritize resources.

Foster a culture where frontline teams actively identify and resolve operational issues.

Job Requirements

Labor Deployment & Workforce Optimization

Develop labor deployment strategies that align staffing resources with operational demand.

Monitor productivity metrics and adjust workforce allocation to maximize efficiency.

Partner with operations leaders to establish labor standards and workforce planning models.

Ensure labor utilization supports service objectives while controlling operational costs.

Analyze staffing trends, capacity requirements, and operational constraints to improve workforce effectiveness.

Identify opportunities to improve labor flexibility and responsiveness to changing business needs.

Cross Training & Workforce Flexibility

Develop and execute comprehensive cross-training programs that increase workforce versatility and operational resilience while maintaining accurate integration with the AG5 system.

Create skill matrices and training roadmaps for operational teams.

Partner with supervisors to identify training gaps and prioritize skill development activities.

Monitor cross-training progress, certification levels, and workforce readiness metrics.

Improve organizational flexibility by expanding employee capabilities across multiple work areas through cooperation with other departments.

Support succession planning through development of multi-skilled team members.

Safety, Quality & Compliance

Champion a safety-first culture and ensure compliance with all company and regulatory requirements.

Support quality systems and operational audits to maintain process integrity.

Ensure operational processes consistently meet customer expectations and service commitments.

Investigate operational incidents and implement corrective actions to prevent recurrence.

Drive an overall behavior based safety culture built around employee engagement and feedback.

What your background should look like

Qualifications

Education

Bachelor's Degree in Business, Operations Management, Supply Chain, Industrial Engineering, or related field preferred.

Equivalent combination of education and operational leadership experience may be considered.

Experience

7+ years of progressive operations leadership experience.

3+ years leading managers and supervisors in a manufacturing or operational environment with a preference toward higher mix lower volume environments.

Demonstrated success implementing Operational Excellence, Lean, Continuous Improvement, or Daily Management Systems.

Experience managing labor planning, workforce deployment, and productivity initiatives.

Proven track record developing frontline leadership teams.

Preferred Certifications

Lean Six Sigma Green Belt or Black Belt.

Operational Excellence or Continuous Improvement certifications.

Key Competencies

Continuous Improvement Leadership

Supervisor Coaching & Development

Tiered Daily Management Systems

Labor Planning & Deployment

Cross-Training Strategy

Lean Methodologies

Root Cause Analysis

Workforce Development

Change Management

Data Analysis & KPI Management

Employee Engagement

Performance Management

Problem Solving & Decision Making

Success Measures

The Senior Operations Manager will be evaluated on:

Safety performance and compliance results

Supervisor development and leadership bench strength

Daily Improvement execution and action closure rates

Productivity and labor utilization improvements

Cross-training completion and workforce flexibility metrics

Cost savings and operational efficiency gains

Employee engagement and retention

Quality and service performance outcomes

Continuous improvement project implementation and sustainability

This role serves as a key driver of operational performance by transforming processes, developing leaders, and creating a flexible, highly capable workforce that consistently delivers exceptional results.

#TANAJC #LI-onsite

Competencies

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

Competitive base salary commensurate with experience: $163,000 – 203,000 (subject to change dependent on physical location)

Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Locations:

3155 STATE ROUTE 72

JONESTOWN, Pennsylvania 17038-8741

United States

Posting City: JONESTOWN

Job Country: United States

Travel Required: Less than 10%

Requisition ID: 155518

Workplace Type: Onsite

External Careers Page: Manufacturing