Branch Support - Bangalore Hoskote

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

The Jr. Executive/Executive/Sr. Executive/Assistant Manager is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.

The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required

Manage emails received on the central email ID, including directing, assigning, and responding to queries

Assign iCABS tickets and coordinate with relevant employees for timely status updates

Handle invoice-related activities, including forecasting, suspensions, printing, and distribution

Raise CR (Change Request) tickets for price decreases

Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)

Raise termination requests through the portal as needed

Maintain SHE-related documentation, including fumigation certifications and register updates

Oversee license renewals, ensure compliance, and coordinate for audit readiness

Prepare incentive calculations for timely submission

Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents

Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.

Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches

Raise credit note requests in the system as applicable

Oversee petty cash portal operations and liaise with local banks for related activities

Maintain conveyance records for technicians

Upload service dockets for key accounts

Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

Timely and error-free handling of operational tasks

Accurate documentation and compliance tracking

Effective coordination across teams and platforms

On-time submission of reports and invoices

Proactive support in audits, SHE, and regulatory requirements

Competencies (Skills essential to the role):

Effective communication skills (Written and Verbal)

Accuracy in documentation and data entry

Multi-Tasking

Time Management

Educational Qualification / Other Requirement:

Any Graduation degree

1-4 years of experience (based on the designation) required in Back Office Administration

Preferably from MNC

Proficient in MS-Office/G-Suite

Role Type / Key working relationships:

Individual contributor role

External- Customers and customer representatives

Internal - Sales, Operations, Business support functions

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Service

Relationships

Teamwork

Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.