Manager, Special Services (Sales)

Responsible for centrally managing customized services, prioritizing customer retention and satisfaction while ensuring adherence to standard operating procedures and policies. Additionally, accountable for driving revenue growth, optimizing service performance, and overseeing vendor management activities to achieve business objectives effectively

Key Responsibilities:

Manage customized services centrally, ensuring customer retention and satisfaction through effective implementation of procedures and policies.

Monitor employee satisfaction and service performance, fostering a positive work environment conducive to high-quality service delivery.

Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery.

Achieve and drive gross margin growth through strategic pricing and cost management initiatives.

Ensure compliance with local regulations and policies, managing adherence to processes and procedures.

Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them.

Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms.

Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions.

Collaborate with cross-functional teams to align service objectives with overall business goals and objectives.

You Would Be a Great Fit if you have:

Minimum Education

Bachelor's degree or equivalent

Minimum Experience

Four (4) years of relevant work experience is required

Knowledge, Skills and Abilities

Strong presentation skills

Proven expertise in influencing, persuading, negotiating and decision making

Strong in written & verbal communication

Comfortable networking with anyone

Leadership

Team Management

Strategic Thinking

Vendor Management

Service Quality Management

Business Planning & Solution Design

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.