Client Solutions Manager, Content & Services

Location

:

Team

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Advertising & Sales

Employment Type

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Regular

Job Code

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A93282A

Responsibilities

About the Team

Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

Responsibilities

Being a Consultant to clients and internal stakeholders

We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals (including clients in China)

Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take

Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions

Driving and facilitating the adoption of Pixels, MMPs where applicable

Putting together narratives, workshops and business reviews etc. to educate and upskill clients, and recommend the way forward

Campaign Management & Reporting

Sense check/challenge media plans and provide suggestions to set clients up for success

Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business

Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment

Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits

Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

Stakeholder Management & Revenue Impact

Building trusting relationships and robust communication with internal teams and external client teams

Understanding the scope of various cross functional teams and whom to approach for what purpose

Having an equal stake in Account & Opportunity planning, and working together to come up with innovative solutions to problems

Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team

Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharing

Qualifications

Minimum Qualification(s)

5 years of experience in account management/client services roles in digital marketing

Good understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco

Knowledgeable and experienced in performance marketing specialized in Apps and/or Web

Solid understanding of media metrics, their implications and corresponding studies

High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China

Preferred Qualification(s)

Experience in an in-house marketing function or advertising agency preferred

Proficient in Excel, dashboarding or similar skillsets

Detail oriented, analytical and a creative problem solver

Strong communicator and confident presenter

Proactive, positive and exemplifies an 'Always Day 1' mindset

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.