PRM Agent

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The ACAP (Airport Customer Assistance Program) Agent is responsible for assisting passengers with special needs by ensuring that they are safely transported throughout the airport facility.

Your activities

Assists both inbound and outbound passengers by physically transporting them throughout the airport facilities

Monitors passengers with special needs and their personal effects, while they are in the airline terminal, airline lounges, customer care centers, shopping areas, etc.

Conduct carry on/off as required

Assist special needs passengers with baggage and personal effects

Provide information to the public

Ensure deployment of the Corporate QHSE Manual

Operate surreys through terminal and parking facilities including passengers and personal effects on and off the surrey

Maintain a pleasant and professional demeanor at all times

Maintain uniform dress code at all times

Follow training and rules, apply correct procedures and use personal protective equipment as instructed.

Only perform tasks for which they are trained for. If in doubt, colleagues shall stop the action and seek advice from the Duty Manager

Share personal Health & Safety, Environment knowledge with others

Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance

Perform duties conscientiously, without putting themselves, others, or the environment at risk

All other duties associated with the job classification

Comply with the responsibilities detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the requirements in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standards.

Your profile

High School diploma or GED equivalent

Exceptional Customer Service and must have relevant work experience

Experience as a passenger agent or equivalent experience in aviation field is an asset.

Excellent communication skills (written and verbal) in country specific language

Additional languages desirable (French language is required for the locations in the province of Quebec).

Commitment to continuous improvement

Self-motivated and able to work independently

Attentive to detail and numerate

Ability to follow processes and procedures and apply flexible approach when required

What we offer

Excellent workplace environment

Excellent growth opportunities

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!