Passenger Services Agent

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and Quarantine, as required

Make public address announcements as required

Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies

Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

Ensure deployment of the Corporate QHSE Manual

Produce all required, work-related documentation

Follow training and rules, apply correct procedures and use personal protective equipment as instructed.

Only perform tasks for which they are trained for. If in doubt, colleagues shall stop the action and seek advice from the Duty Manager.

Share personal Health & Safety, Environment knowledge with others.

Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance.

Perform duties conscientiously, without putting themselves, others, or the environment at risk

Other duties as assigned

Comply with the responsibilities detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the requirements in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standards.

Your profile

High School diploma or GED equivalent

Passionate about customer service and must have relevant work experience

Excellent communication skills (written and verbal) in country specific language

Additional languages desirable

Commitment to continuous improvement

Self motivated and able to work independently

Attentive to detail and numerate

Ability to follow processes and procedures and apply flexible approach when required

Must be able to type and learn airline specific computer reservation/ ticketing software

Willingness to work in inclement weather

Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

What we offer

Excellent workplace environment

Excellent growth opportunities

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!