Staff Practice & Learning Manager, Housing Operations

Permanent Full Time

Salary: Competitive Salary + Super + NFP Salary Packaging

Location: Hybrid

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Your Opportunity

Every day, safe and stable housing creates the foundation for people to rebuild their lives, strengthen communities, and move toward a brighter future.

As the Staff Practice and Learning Manager, Housing Operations, you will play a vital role in embedding the Mission Australia Housing Staff Practice and Learning Framework across the National Housing portfolio. Working at the heart of Housing Operations, you will develop practical learning tools, resources, onboarding supports, role-based materials and implementation resources that help translate the framework into consistent day-to-day practice. Your work will support operational roles and teams where staff deliver high-quality services for residents, strengthening workforce capability, service quality, compliance, system use, customer and business performance and operations.

This role offers a unique opportunity to turn an established Housing Practice and Learning Framework into practical, observable, and sustainable staff practice. By developing learning materials, implementation tools, coaching resources and quality practice supports linked to SOPs, role guides, operational guides, quick system reference guides, system training, QA, compliance, and performance outcome supports, you will help to ensure operational resources are understood, embedded, assessed and continuously improved in practice, embed continual learning improvement. Your work will directly strengthen workforce capability, support consistent practice and improve outcomes for the people and communities we support through safe, secure and sustainable housing.

Your key responsibilities will be to:

Lead and develop a high-performing team, fostering a culture of collaboration, accountability and continuous improvement

Embed the Mission Australia Housing Staff Practice and Learning Framework through practical tools, learning resources, and implementation supports aligned to organisational standards

Establish and maintain role-based capability frameworks, including training requirements and competency standards

Partner with operational leaders to design and coordinate deliver structured onboarding, role-based learning pathways, change adoption support and practice development activities

Develop practical learning resources and varied learning approaches including guides, tools, system quick reference materials, and scenario-based activities to meet different learning needs and support consistent day-to-day practice

Analyse performance data, staff feedback and operational insights to identify capability gaps and improvement opportunities

Drive continuous quality improvement initiatives that strengthen service delivery and resident outcomes

Establish evaluation frameworks to measure the impact of learning programs and inform future priorities

Build strong stakeholder relationships across Housing Operations, corporate teams and sector partners

Support changes to systems, processes, policies, procedures and service models by developing learning and adoption strategies that help staff apply new requirements in practice

Requirements for Success

Tertiary qualifications in Learning and Development, Education, Organisational Development, Business or a related discipline, or equivalent experience

Demonstrated experience designing and embedding learning frameworks and capability development tools

Experience working within housing, community services or other regulated service delivery environments

Proven ability to analyse performance data and apply insights to improve practice and outcomes

Strong stakeholder engagement skills, with the ability to influence and collaborate across teams

Excellent written and verbal communication skills, with the ability to translate complex processes into practical learning solutions for diverse roles, teams and learning needs

Demonstrated understanding of social housing systems in Australia

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

Rewarding work – every day you know you’re making a real difference

Not-for-profit salary packaging, reducing your tax

Free external, confidential counselling

Volunteering opportunities

Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au