Community Operations Manager

Job Description :

COMMUNITY OPERATIONS MANAGER

Amica Somerset House

Full Time

Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.

Expected Salary Range: $56,000 - $70,000

Maximum Bonus Potential: 10% of base pay, that rewards exceptional performance.

Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs.

Vacation: Generous annual vacation entitlement, aligned with company policy.

Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties:

Administers payroll, accounts receivable, accounts payable

Administers hiring and recruitment process including new hire paperwork

Administers HR functions, including personnel files, training compliance and department minutes

Completes general administrative work requirements as assigned

Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage

Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.

Performs regular audits of concierge/housekeeping team

Participates in budget process as directed

Supporting Marketing & sales where required

Participates in corporate initiatives as requested

Participates in weekend manager on duty rotation

Other duties as required

How do I qualify?

You must have:

Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment

Post secondary education in hospitality, business management, or related filed

Experience with accounting/payroll systems

Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff

Ability to communicate fluently in English

Proven ability to manage and lead others

Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What we are looking for:

Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards

Customer service driven with a passion for working with seniors

Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process

Willingness to participate in corporate initiatives and weekend manager on duty rotation

Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act

Capable of basic troubleshooting of computer systems, including networking and office equipment

Competent team-builder with coaching and conflict resolution skills

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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