Senior Professional Digital Solutions Consultant

About Business Unit:

As part of the Digital Integration Services team, you’ll be at the forefront of modernizing marketing and delivering ground-breaking solutions. From crafting data-driven, personalized experiences that customers truly value to turning marketing visions into reality - we empower brands to achieve their goals.

Our team of 1,200 experts in strategy, analytics, creative, and digital experience uses innovative technology and data-driven insights to craft relevant, customer-centric strategies for the world’s leading brands.

Why we are looking for you:

You have a strong consulting mentality and enjoy helping clients navigate digital transformation initiatives.

You can connect business objectives with technology capabilities to create meaningful and measurable outcomes.

You thrive at facilitating discussions, challenging assumptions, and driving clarity in ambiguous situations.

You are effective at building trusted relationships with partners across business and technology functions.

You bring a continuous learning attitude and are energized by solving new and complex problems.

You thrive in collaborative environments and can influence cross-functional teams without direct authority.

You are curious, adaptable, and excited to learn emerging technologies, digital platforms, and modern ways of working.

What you will enjoy in this role:

As part of the Digital Experience team

Influence strategic decisions by collaborating directly with business leaders, product owners, technology teams, and executive partners across enterprise-scale programs.

Shape solutions from concept to realization, participating in discovery workshops, strategy discussions, solution definition, implementation planning, and value realization.

Gain exposure to a diverse ecosystem of digital technologies, customer experience platforms, data and AI solutions, content and commerce platforms, and emerging enterprise technologies.

Contribute to transformational initiatives that help organizations reimagine customer experiences, modernize business processes, and accelerate digital adoption.

Work with cross-functional teams comprising strategists, architects, designers, product specialists, engineers, and delivery leaders, providing opportunities to build a broad consulting skills.

Take ownership of meaningful client engagements where your ideas, recommendations, and insights can directly influence project outcomes and business value.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Partner with business partners and clients to understand strategic objectives, customer experience goals, business processes, and technology challenges, translating business needs into actionable requirements and solution outcomes.

Lead discovery, requirements engineering, and business analysis activities, including partner interviews, workshops, process mapping, user journey analysis, requirements elicitation, prioritization, and acceptance criteria definition.

Develop business cases, solution recommendations, and transformation roadmaps that align business objectives with digital strategy, operational goals, and technology investments.

Collaborate with cross-functional teams, architects, product owners, designers, engineers, vendors, and delivery teams to define, design, and successfully implement digital solutions.

Facilitate requirement discussions and solution workshops, driving alignment, decision-making, and consensus among business and technology partners.

Translate complex business challenges into clear functional, non-functional, and operational requirements, ensuring solution designs meet both business and user needs.

Define and document business processes, functional and business requirement, customer journeys, operating models, and future-state capabilities that support transformation initiatives and measurable business outcomes.

Drive data, analytics, and reporting requirements, including Key Performance Indicator identification, measurement frameworks, governance considerations, and business insight generation.

Support digital platform, customer experience, marketing technology, CRM, commerce, content management, and data transformation initiatives through solution definition and partner engagement.

Contribute to AI-enabled and data-driven transformation initiatives by identifying business opportunities, defining use cases, evaluating value realization, and supporting adoption of emerging technologies.

Support Agile delivery and product management practices, including backlog management, user story creation, sprint planning, prioritization, partner communication, and release readiness activities.

Participate in testing, validation, change management, training, and adoption activities to ensure successful rollout and realization of business value.

Act as a trusted advisor to partners by providing recommendations, identifying risks and dependencies, and helping teams make informed business and technology decisions.

Continuously evaluate industry trends, emerging technologies, and leading practices to help clients and internal teams see opportunities for innovation and improvement.

Requires overall experience of 6-8 years and at least 4-6 years in client-facing roles

Bachelor’s or master’s degree preferred. MBA from a reputed Business School with Marketing specialization (Also Non-MBA, with exceptional communication skills)

Working knowledge of project management methodologies (Agile and non-iterative) and creation of defined artifacts