Manager, Program Management Office

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager, Program Management Office, is part of the Technical Operations Division.

This role sits at the center of high-impact initiatives, providing clarity and direction across complex, cross-functional work while partnering with leaders to shape priorities, surface risks early, and enable informed, data-driven decisions. It offers strong enterprise visibility and the opportunity to influence how work is structured, aligned, and ultimately delivered successfully.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Provide program-level leadership to ensure initiatives are clearly defined, aligned to priorities, and structured for successful delivery

Identify and communicate key risks, dependencies, and interdependencies across multiple teams and workstreams

Drive clarity on what matters most within initiatives, ensuring focus on critical outcomes and business impact

Translate complex work into clear, concise, fact-based insights for leadership, including options, tradeoffs, and potential impacts

Facilitate alignment across stakeholders, ensuring accountability for outcomes is clearly defined and understood

Partner with business leaders to evaluate initiative progress, proactively addressing gaps and barriers to execution

Support the development of business cases, including Five-Point analyses, to inform strategic decision-making

Collaborate with Finance to align funding, validate assumptions, and support investment decisions

Establish and maintain governance structures that promote visibility, transparency, and informed decision-making

Ensure initiatives are positioned for execution by the appropriate teams without directly managing task-level activities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent experience

5+ years of experience in strategy, program management, consulting, or a related discipline

Preferred Qualifications- Education & Prior Job Experience

Experience working in airline, transportation, or a highly matrixed organization

Experience with enterprise-level program governance or strategic portfolio management

Exposure to Finance processes, including budgeting, forecasting, and investment planning

Experience supporting cross-functional initiatives and working with multiple stakeholders

Demonstrated experience developing business cases or supporting financial analyses

Experience supporting senior leadership with strategic decision-making and initiative prioritization

Advanced degree (e.g., MBA) or relevant certifications

Skills, Licenses & Certifications

Strong analytical and problem-solving skills

Ability to synthesize data and insights into executive-level materials and recommendations

Executive communication and presentation skills

Stakeholder management and influencing skills

Strategic thinking and decision support capabilities

Program and portfolio oversight experience

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)

Ability to manage ambiguity and drive clarity in a fast-paced environment

Current PMP certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.