Vice President, Product Manager - Chase Zelle

JOB DESCRIPTION

As a Vice President, Product Manager on the Chase Zelle team, you will play a pivotal role in delivering high-quality payment solutions by guiding cross-functional teams through the full product lifecycle. You will collaborate with these teams to deliver innovative solutions, ensure operational excellence, and foster a culture of continuous improvement. Your work directly influences how people and businesses move money every day. Together, we create safer, faster, and more accessible payment experiences.

Job responsibilities

Develop a product strategy and vision that delivers value to customers

Manage discovery, execution, and market research to uncover customer needs and integrate them into the product roadmap

Own, maintain, and prioritize a product backlog that enables Product Owners to support the overall strategic roadmap and value proposition

Lead a team of Product Managers and Associates to execute on the product vision

Serve as a center of knowledge - maintain deep curiosity about product controls and monitoring, set the standard for the team's controls environment, and drive and strengthen the control framework

Manage key relationships - partner with engineering, architecture, product, control and compliance, and data analytics stakeholders to drive decision-making

Communicate effectively and often - share strategy, roadmap, progress, and insights broadly and systematically; craft the narrative and cadence for different partner and stakeholder audiences; and explain the "why" behind your work

Support agile product delivery, including backlog grooming, launch and go-to-market, production support, and issue, defect, and prioritization resolution

Monitor performance against goals, scope implementation paths for needed enhancements, and create remediation plans when required

Collaborate with cross-functional partners (e.g., Risk, Controls, Legal, Compliance) to ensure a strong risk and controls environment

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain

Demonstrated experience managing and leading a team in a product environment

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management

Ability to build and maintain productive relationships with engineers and technical partners, and to translate customer and control needs into clear product delivery or technical requirements

Experience driving change within organizations and managing stakeholders across multiple functions

Demonstrated ability to build a robust partnership with the Quad (Product, Experience, and Technology / Architecture / Data & Analytics) to achieve superior results

Demonstrated ability to drive change through influence and collaboration across a matrixed organization in a highly dynamic environment

Preferred qualifications, capabilities, and skills

Prior experience working in a highly matrixed, complex organization and aligning individuals toward shared goals

Deep understanding of a risk and controls environment - including controls, compliance, and legal engagement - with stakeholders as key end users, plus experience rolling out mission-critical software to the field

Passionate and vocal, balanced with a willingness to learn, collaborate, and work across all levels and backgrounds

Structured thinker and effective communicator - concise and impactful, with excellent written and oral communication skills

Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery

Ability to influence stakeholders with diverse points of view and maintain grounded, productive discussions, including with senior leadership

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.