Lead - Inbound Operations, Mexico

Location:Mexico City

Operations

In short

As the Lead - Inbound Operations, Mexico, you will architect and execute a seamless inbound product flow from local ports to our regional fulfillment hubs, directly unlocking supply chain agility across Latin America. Reporting to the Head of Operations, LATAM on the Americas Supply Chain team, you will establish operational synchronicity between global logistics networks, local customs brokers, and third-party logistics providers to optimize time-in-transit and capacity. In this role, your focus centers on deep functional ownership and complex project execution, prioritizing and resolving high-impact logistical bottlenecks autonomously without relying on predefined paths. This role offers an extraordinary opportunity to serve as a critical internal consultant, leveraging local market insights to implement robust inbound transportation strategies that sustain our rapid growth.

Your Mission

Serve as the primary liaison between the Global Inbound Transportation and Customs & Trade teams, as well as the local transportation partners to ensure seamless product flow from port to Distribution Center (DC). Coordinate operational handovers with customs brokers under the governance and direction of the Customs & Trade team.

Drive the in-country execution of regional inbound transportation and logistics strategies while managing day-to-day operations and stakeholder communications.

Proactively monitor inbound transportation and delivery pipelines, identifying potential product delays and communicating risks and mitigation plans to the local business.

Escalate customs-related delays, risks, or decisions to the Customs & Trade team.

Act as the go-to internal consultant, providing critical local market insights and regulatory expertise to regional and global teams.

Continuously monitor local service levels, KPIs, and partner performance, swiftly escalating and resolving operational bottlenecks.

Own the weekly inbound forecasting process, translating volume projections into actionable data for the 3PL to optimize labor and capacity planning.

Partner with the Global Inbound Transportation and Customs & Trade teams in the implementation of Customs & Trade-led programs, support implementation by providing operational input and ensuring local logistics teams follow the processes, controls, broker instructions, data requirements, and documentation standards defined by Customs & Trade.

Support the onboarding and implementation of new transport LSP (Logistics Service Provider) partners to ensure operational alignment and seamless service integration

Provide operational support to Customs & Trade for the acquisition and maintenance of local trade certifications, such as AEO/OEA, including operational evidence, facility information, process implementation, and local coordination.

Your story

You bring 6+ years of functional experience in international logistics, inbound transportation, or customs coordination within a fast-paced retail, apparel, or consumer goods operating environment

You possess a proven track record of managing complex port-to-warehouse supply chain pipelines and optimizing third-party logistics providers to drive measurable operational efficiencies

You demonstrate deep knowledge of Mexican import processes, broker operations, and local transportation dynamics, allowing you to make wise decisions despite regulatory ambiguity

You excel at building collaborative relationships with diverse, cross-functional stakeholders across regional and global matrix environments to align priorities and resolve bottlenecks

You show an inherent drive to continuously learn and challenge existing supply chain processes, using data-driven insights to build structured financial business cases for cost-savings opportunities

You approach fluctuating supply chain environments with an open mind, demonstrating resourcefulness and a calm demeanor when navigating unexpected logistical disruptions

About the Team

Our Americas Supply Chain team ensures that premium products reach our runners and fans exactly when and where they need them. Based across regional hubs and key node locations like our Tomás Ramírez facility, we bridge global supply chain strategies with rigorous local execution, balancing complex data insights with agile external partnerships. We operate with a shared commitment to operational excellence, commercial creativity, and sustainability, constantly rethinking logistics workflows to minimize environmental impact while keeping our momentum moving forward.

Patrick

Head of Logistics for EMEA

First: make it work. Then: make it beautiful. We’re huge believers in the process of trial and error and we never over-engineer. If we fail, we fail fast and make quick decisions to move ahead.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Typical cash compensation range for this position inclusive of base + bonus:

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result