Software Engineering SMTS (Storage & Data Protection)

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Storage & Data Protection Engineer - Hyderabad

About the Role

The Salesforce Technology Services business unit within the Information Technology organization is responsible for deploying new capabilities within infrastructure and enterprise applications to 50,000+ Salesforce employees and business partners. Our infrastructure includes corporate offices, co-lo data centers, and public clouds (AWS for now), while our enterprise applications include SaaS, containerized, virtualized and bare metal deployments.

We are hiring a Storage & Data Protection Engineer to join our global IT Infrastructure team based in Hyderabad. This is a new position created to strengthen our APAC-region operational coverage and support the team's growing automation and cloud transformation agenda.

This is a hands-on operations role at its core - you will own day-to-day storage and backup responsibilities for enterprise platforms in a production environment. At the same time, you will be expected to grow into automation tooling, contribute to AI-assisted operations initiatives, and help modernize how the team delivers infrastructure services.

If you are a solid infrastructure engineer who wants to operate at the level of a reliable, skilled practitioner and gradually build automation and cloud skills in a team that is actively investing in those areas - this role is for you.

What You Will Do

Storage Operations - Day to Day

Provision, manage, and decommission storage resources on Dell EMC PowerMax including LUN creation, host mapping, masking views, and capacity management

Administer NetApp AFF arrays - create and manage NFS and SMB volumes and shares, manage qtrees and permissions, and support capacity expansion requests

Support PowerScale (Isilon) OneFS operations - NFS/SMB share provisioning, access zone management, and basic capacity monitoring

Manage Cisco MDS SAN fabric - support zone creation and modification, port allocation, and basic fabric troubleshooting under senior guidance

Handle day-to-day storage provisioning tickets and service requests within defined SLA windows, ensuring requests are completed accurately and documented

Monitor storage health using platform dashboards (UNISPHERE, NetApp System Manager, BlueXP) - flag anomalies, capacity thresholds, and performance alerts to the team

Participate in storage lifecycle activities - firmware updates, controller replacements, and technology refresh projects alongside senior engineers

Data Protection Operations - Day to Day

Administer enterprise backup platforms - Cohesity (physical clusters and Helios SaaS), Rubrik , and Veritas NetBackup - including policy creation, schedule management, and backup monitoring

Perform and validate restore operations - file-level, VM-level, and application-consistent restores ensuring recovery meets defined RTO and RPO targets

Monitor daily backup job health - investigate and resolve failed or missed jobs within defined SLA windows, escalating complex issues to senior team members

Manage SnapMirror replication relationships on NetApp and SRDF replication status on PowerMax - monitor lag, investigate alerts, and escalate replication anomalies

Support Iron Mountain DRMS tape management operations - monthly/quarterly data restoration integrity checks, vault requests, and inventory reconciliation

Contribute to DR test execution - follow runbooks, document test outcomes, and flag discrepancies for remediation

Manage vendor support cases with Cohesity, Rubrik, DellEMC, and NetApp - gathering diagnostic data, tracking case progress, and coordinating resolution

Automation & AI Operations - Growth Area

Learn and apply the team's automation tooling - Python scripting, Ansible playbooks, and REST API interactions with storage platforms (Dell EMC, NetApp, Cohesity APIs)

Contribute to GitOps workflows - raise pull requests for configuration changes, follow peer review processes, and use GitHub Actions pipelines for validated deployments

Support the team's Storage Operations AI Incident Agent pilot - help test automated remediation workflows, validate outputs, and contribute to runbook documentation used by AI-assisted triage

Write and maintain operational runbooks that form the knowledge base for both human engineers and AI-assisted operations

Gradually take on Terraform and Ansible tasks under lead engineer guidance, contributing to infrastructure-as-code maturity for storage provisioning workflows

Use AI-assisted coding tools (Cursor AI, GitHub Copilot) to accelerate script writing, documentation generation, and automation task delivery

Cloud & Hybrid Infrastructure Support

Help administer Cohesity Cloud Edition on AWS - monitor backup jobs, support restore requests, and assist with IAM configuration under senior guidance

Support VMware vSphere storage tasks - datastore management, VMDK operations, and storage vMotion assistance during maintenance activities

Develop awareness of cloud-native storage services across AWS, Azure, and GCP as part of the team's ongoing hybrid cloud expansion

Operational Excellence & Collaboration

Participate in the on-call rotation - provide first-response for storage and data protection incidents following documented runbooks

Document all changes, incidents, and resolutions accurately in the ticketing system - maintain high-quality records that support audit compliance and team knowledge sharing

Collaborate with US-based senior engineers, SRE, and platform teams on cross-regional incidents, projects, and knowledge transfer sessions

Attend and contribute to team knowledge sessions - learning from senior engineers across PowerMax, PowerScale, Cohesity, and automation topics

Proactively flag recurring issues, capacity risks, or process inefficiencies to the team - contributing to continuous improvement even in a junior capacity

Required

Experience: 3–6 years of hands-on experience in an enterprise storage or infrastructure engineering role

Block Storage: Hands-on experience with at least one block storage platform - Dell EMC PowerMax or equivalent (NetApp, HP, Hitachi) - including LUN provisioning, host connectivity, performance, capacity, and basic troubleshooting

Storage Networking: Hands-on experience with storage networking switches - Cisco MDS, Cisco/Brocade NetApp Cluster Interconnect - including zoning, port allocation, performance, and basic troubleshooting

File Storage: Hands-on experience with NetApp ONTAP (NFS/SMB/pNFS) - volume and share management, SnapMirror, performance, capacity, and basic troubleshooting

Data Protection: Hands-on experience with enterprise backup platforms - Cohesity, Rubrik, Veritas NetBackup, or Commvault - including policy management, configuration, job monitoring, and restore execution

Scripting: Intermediate scripting ability in Python and Bash for automating repetitive tasks, parsing logs, or generating reports

IaC: Exposure to Ansible or Terraform - even if limited to running existing playbooks or modules

Process: Experience working from runbooks and standard operating procedures in a production environment

Troubleshooting: Strong troubleshooting mindset - methodically diagnose storage and backup issues, gather diagnostic data, and escalate appropriately

Communication: Good written and spoken English - ability to communicate clearly in a global, distributed team environment

Desired Skills

Demonstrable experience with cloud storage - AWS S3, EBS, EFS, FSx, Azure Blob - even on a small scale or lab environment

Experience with PowerScale (Isilon) OneFS administration

Familiarity with Git and GitHub - committing changes, raising pull requests, working in a version-controlled environment

Experience with VMware vSphere storage - datastores, VMDK management, or storage vMotion

Active or completed certifications: AWS Cloud Practitioner, NetApp NCSA, Dell EMC Proven Professional, or Cohesity/Rubrik certification

Experience using PagerDuty or equivalent on-call and alerting platforms

Exposure or theoretical knowledge of AI tools including Cursor and Claude CLI

Why Join This Team

Real production ownership from day one

You will not be running tests in a sandbox. From month one you will be working on live production infrastructure that matters, with proper mentoring and guardrails to help you succeed.

A team that invests in your growth

Structured development plans, certification support, peer knowledge sessions, and a team that genuinely cares about moving engineers forward - not just filling seats.

Work on the future of Infra Ops

The team is actively building AI-assisted incident response, IaC-driven storage automation, and cloud-native data protection. You will contribute to this work as your skills grow.

Global team, local presence

You will work closely with experienced engineers across the US, APAC, and EMEA - getting exposure to global infrastructure and cross-regional collaboration from a Hyderabad/Bangalore base.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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