Assistant Manager - Client Operations

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team.

Principal Responsibilities

To ensure timely and error free reporting of transactions received at the Investor Service Centre.

Manage customer communication effectively in order to have timely resolution

Excel in distribution services & investor services with special focus on corporate customers

Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

Explore and process efficiency suggestions and contribute to achieve customer delight

Comply with applicable regulatory requirements on qualifications required for the job profile

Contribute to the knowledge management initiative of the customer service team.

Contribution to recruitments / contingency / leave planning

Ensure compliance to the process manual and FIM

Excel in the monthly reporting process

Qualifications - External

A good understanding of mutual fund/security markets

Good verbal and written communication, team and interpersonal skills

The inclination to work in a client facing role, with a bent of mind for ‘service’

Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling

Knowledge of local language will be an advantage

The location for this role is Mumbai, India

Pro-tip : Familiarity with AI-enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India