Account management

Okay but seriously, what is this job?

You know that one person who always remembers your coffee order, checks in without being asked, and somehow makes everything easier? That's you, but for our clients. You're the friendly face (or voice, or inbox) that keeps them happy, keeps them around, and makes sure they get real value out of working with us.

Part relationship-builder, part problem-solver, part "don't worry, I got you" energy. If that sounds like your vibe, keep reading.

What you’ll be doing

Being the main point of contact for your clients - their go-to person, no passing the buck.

Regular check-ins so clients feel seen (not just remembered when there's an invoice due).

Solving issues before they become "we need to talk" emails.

Tracking account performance and spotting opportunities to help clients win more.

Upselling/cross-selling - but the good kind, where it actually helps them, not just us.

Preparing reports, reviews, and updates that make clients go "wow, they've got this handled".

Working with internal teams (sales, support, product) to make sure promises = delivery.

Hitting retention & growth targets, because happy clients = long-term clients.

What we’re looking for

Diploma and Degree in Business, Communications, Marketing, or "close enough" field.

Someone people naturally trust and feel comfortable talking to.

A good listener - you catch the "small issue" before it turns into a "big problem".

Organized enough to juggle multiple clients without dropping the ball.

Comfortable with numbers/data to track how accounts are actually performing.

Bonus: any customer service, sales, or client-facing internship experience.

Basically: reliable, personable, and low-key everyone's favourite point of contact.

Fresh grads, Entry level, Mid-career switch? Say less, we want you !

Pay: $2,600.00 - $4,400.00 per month

Benefits:

Cell phone reimbursement

Dental insurance

Health insurance

Professional development

Education:

Local Polytechnic Diploma (Preferred)

Experience:

Sales and Marketing: 1 year (Preferred)

Work Location: In person