NBS Implementation Project Manager

Overview:

Every newborn deserves the best possible start in life. As an Implementation Project Manager, you will play a critical role in bringing advanced newborn screening solutions into laboratories worldwide, enabling earlier detection of life-threatening conditions and supporting better outcomes for babies and their families.

In this customer-facing role, you will manage the implementation of cutting-edge newborn screening systems from order placement through installation, validation, customer acceptance, and post-go-live support. Working closely with laboratory leaders, clinical scientists, healthcare professionals, and cross-functional teams, you will ensure customers successfully adopt solutions that support high-quality, reliable, and compliant newborn screening programmes.

You will be the driving force behind each implementation, coordinating technical, operational, and customer activities to deliver a seamless experience and help laboratories transition confidently to new technologies. Your ability to build trusted relationships, manage complexity, and maintain an unwavering focus on customer success will directly contribute to improving public health and advancing neonatal care.

If you are passionate about delivering meaningful healthcare solutions, enjoy leading complex customer implementations, and want to make a real difference in the lives of newborns and their families, we would love to hear from you.

This position is based at Waters' Wexford site and follows a hybrid working model, with three days per week (Tuesday to Thursday) in the Wexford office and remote working on Mondays and Fridays.

Responsibilities:

Lead system implementations from Sales handover through to final customer acceptance and hypercare completion.

Establish and manage implementation plans covering:

Pre-installation activities

Installation and configuration

Verification/validation

Customer sign-off

Hypercare support phase

Act as the primary interface following Sales closure and order confirmation

Review sales documentation, technical requirements, and contractual scope

Verify completeness of order, configuration, and customer-specific requirements

Manage communication with customers regarding site preparation and readiness timelines

Coordinate installation activities with Service and Engineering team

Ensure system performance verification and validation activities are completed as require

Support customer method validation and application readiness where applicabl

Manage formal customer acceptance process, including:

Documentation review

Performance confirmation

Sign-off approvals

Collaborate closely with:

Qualifications:

Education:

Bachelor’s degree in Life Sciences, Engineering, or related discipline

Project Management qualification (PMP or equivalent) preferred

Experience:

Proven experience in system implementation, project management, or field deployment roles

Experience in IVD, clinical diagnostics, laboratory systems, or life sciences preferred

Competencies:

Strong end-to-end delivery mindset (commercial technical

operational)

Excellent stakeholder management across customer and internal teams

Structured project planning and execution capability

Strong problem-solving and risk management skills

Effective communication (written and verbal) with both technical and non-technical stakeholders

Customer-focused with high accountability and ownership

Ability to operate in cross-functional, global environments

Travel (If Applicable): Ability to travel upto 30%

Company Description:

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.