CTP Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment.

As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required.

This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES

Managing a portfolio of CTP claims

Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines

Conduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery.

Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes

Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures

Providing a service experience that is tailored, effective and client focused.

ABOUT YOU

Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.

Personal injury experience in alternative schemes is also highly desirable

An empathetic, resilient, and motivational approach to provide customer centric support.

A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.

Positive attitude and a willingness to learn.

Sound analytical, problem solving and decision-making skills.

Strong stakeholder engagement and management.

Be outcome/results focused

WHAT WE OFFER

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super