Claims Assistant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Job Description

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with extensive customer service experience to work with one of EML’s Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs. If you are looking to kickstart your career in a corporate environment or workers compensation, this role is for you!

The purpose of this role is to provide administrative support to our Case Managers in HII to pro-actively & effectively achieve compliance and management of worker’s compensation claims. This position operates in a high volume and deadline driven environment that focuses on the pro-active administration to support management of claims.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home for up to 3 days per week.

YOUR RESPONSIBILITIES

Providing claims administration support to our Case Managers

Administrating and processing of claims, sorting mail and filing as requested

Organise medical appointments, investigations, police reports and interpreter services

Manage basic phone enquiries such as unpaid accounts and changing medical appointments

Ensure invoices and payments comply with GST/ITC guidelines

Process invoices and third party or worker reimbursements

ABOUT YOU

Previous experience in administration and office support or extensive customer service experience

Competent use of MS Word and Excel

High level of typing accuracy

Ability to take direction and a willingness to learn

Effective communication and interpersonal skills

Ability to work well in a team environment

Time management and organisational skills

WHAT WE OFFER

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super