Manager Shop, Collingwood Football Club

The opportunity

Delaware North Australia is seeking an experienced and driven Shop Manager to lead the retail merchandise operation at the iconic Collingwood Football Club. This is an exciting opportunity to combine your passion for retail leadership with one of Australia's most recognised sporting brands. As Shop Manager, you'll be responsible for delivering exceptional customer experiences, leading a high-performing team, driving sales outcomes, and ensuring the smooth day-to-day operation of the Club's merchandise store. From match-day excitement to everyday retail excellence, you'll play a key role in helping fans connect with the black and white through an outstanding shopping experience.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality and merchandise, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet.

As our team member, you’ll receive:

Opportunities to develop your leadership and retail management skills

Working at one of Australia's most iconic sporting clubs

A supportive and collaborative team environment

Career development opportunities within a global organisation

Exposure to some of Melbourne's most exciting events and venues

Potential opportunities to work across our broader venue network

What will you do?

Lead the day-to-day operations of the Collingwood Football Club merchandise store

Drive sales performance while delivering an exceptional customer experience

Recruit, train, coach and develop team members

Manage staff rostering, supervision and task allocation

Oversee inventory management, stock control and visual merchandising standards

Support banking, cash handling and reporting procedures

Ensure the store is presented to the highest standard at all times

Maintain compliance with workplace health and safety requirements

Support match-day and event operations as required

More about you

Previous experience in a retail leadership role, ideally as a Store Manager, Assistant Store Manager or equivalent

Proven ability to lead, coach and motivate teams to achieve results

Strong operational retail management experience, including stock control and cash handling

Excellent communication and customer service skills

A hands-on leadership style with the ability to thrive in a fast-paced environment

Understanding of workplace health and safety requirements

Flexibility to work weekends and varied hours in line with AFL fixtures and club events

The application period will close on 17/08/2026, unless sufficient qualified candidates are identified sooner.

Who we are

The Melbourne Cricket Ground (MCG) stands as Australia’s most iconic sporting venue and the largest stadium in the Southern Hemisphere, with capacity for over 100,000 fans. Renowned for hosting blockbuster AFL clashes, international cricket, and major entertainment events, the MCG is also a premier destination for concerts, special occasions, and non-event-day functions. Beyond the action on the field, Delaware North offers a variety of retail food and beverage options, premium hospitality, and multipurpose spaces for corporate and private events. A true cultural landmark, the MCG delivers unforgettable experiences at the heart of Melbourne’s sporting and entertainment scene.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team - you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality - come grow with us!

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.