Customer Success Support
Skills
About the role
About CTM
CTM is a global award winning provider of innovative and cost effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
As part of CTM’s ongoing focus to deliver customer service excellence, the Customer Success Support will work alongside the Client Management team and will be responsible for a variety of tasks servicing the requirements of the broader Corporate Client base (Australia) through various support channels. This role will ensure business continuity by undertaking a series of tasks including but not limited to management of SLAs in client-facing JIRA, responding to customer queries, data report generation and analysis, providing escalation for major service or requests, implementation support and customer service support.
The Customer Success Support role enables the broader corporate team to manage and deliver value across CTM’s Corporate portfolio effectively. This diverse role will involve complex problem-solving, logical analysis, and will support several Client Managers in their daily activities.
About You
Good understanding of CTM systems or ability to quickly acquire knowledge of these systems.
Intermediate level of proficiency in Excel, Word and PowerPoint.
Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed deadlines.
Customer service focused; solution orientated with strong initiative.
Sound analytical skills to assist in the interpretation of data for Client Management and Sales.
Well-developed communication skills, supported by strong operational, financial and technical capabilities.
Highly self-motivated, with a demonstrated ability to drive process improvement and efficiencies.
Excellent attention to detail with a strong aptitude for numerical accuracy and data integrity.
Minimum 2-3 years travel industry experience in a support, consultant or customer service role with proven ability in effective customer service
Why CTM?
As a global organisation CTM offers a range of employee benefits that including;
Travel discounts
Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
Training and Development opportunities - online lessons and certificates
Annual Volunteer Day
x2 Wellness/Chillout Days
Blended work arrangements with hybrid WFH flexibility
2 Weeks extra leave - Purchase Leave
Paid Parental Leave
Sonder - EAP Platform
CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.
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