Client Success Specialist - Internal Only

Our Mission

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(Comscore, Total Visits, March 2026)

Day to Day

In this role, you’ll maintain proactive, personalized client engagement across email, phone, and video, prioritizing live conversations for complex or high-impact needs. You’ll monitor account health daily, identify risks early, and take timely action to prevent churn and protect revenue. You’ll ensure full budget utilization aligned with hiring goals by removing pacing and delivery blockers, and use data and client insights to prioritize work and deliver recommendations that improve hires and ROI while driving adoption of priority products and employer tracking tools.

You’ll meet documented SLAs through clear updates and consistent follow-through, maintaining thorough case documentation to preserve context and resolution paths. Partnering with Sales and internal teams, you’ll leverage resources and escalation channels to resolve complex issues. You’ll continue building product and process expertise through training and real-time application, and contribute in 1:1s by communicating wins, addressing blockers, and owning development goals.

Responsibilities

Protect and grow revenue by identifying churn risks and executing retention and recovery strategies. Drive measurable hiring outcomes by effectively deploying budgets and delivering data-backed optimization recommendations. Deliver a high-quality client experience through accurate communication, clear expectations, and consistent SLA adherence. Promote adoption of strategic products and tracking solutions to improve performance insights and attribution. Maintain operational excellence through rigorous documentation, case management, disciplined follow-through, and progress toward KPI targets. Resolve technical, integration, and tracking issues in partnership with internal teams and external collaborators. Partner with Sales to align on client strategy, identify growth opportunities, and contribute to overall team effectiveness and common revenue goals.

Skills/Competencies

Requires a minimum of 2 years of related experience. Data Proficiency: Quickly analyze operational data to identify trends, anomalies, and areas for action. Unbiased Decision-Making: Formulate data-driven hypotheses and maintain an objective perspective when evaluating information. Risk Prevention: Proactively assess account risk and partner with Sales to improve account health and results. Motivational Skills: Address client issues, identify root problems, and coordinate with internal partners to develop solutions. Adaptability & Perseverance: Navigate obstacles, drive change, take ownership, and endure through challenges to execute tasks. Continuous Learning & Leadership: Prioritize ongoing self-improvement and take initiative to explore new opportunities and markets.

Internal Eligibility Requirements:

An employee must not be on an active *formal performance improvement plan (PIP), or have an active warning on their file at the time of application. Employees must have been in their current position for a minimum of 6 months. Changes in Job Profile due to reorganization/team restructure or a level up/auto promotion (ex. Account Executive to Senior Account Executive) do not affect time in role.

Salary Range Transparency

Tier 2 - Canada 44,000 - 66,000 CAD per year

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!

Equal Opportunities and Accommodations Statement

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

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Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

This job is for an existing vacancy.

Reference ID: 2026-47403

Reference ID: 47403