Service Desk Analyst
About the role
Service Desk Analyst
Vacancy No / Numéro de poste vacant
VN9752
Company Name/Nom de l'entreprise
Compugen Inc
Work Location
Calgary, AB
Pay Range / Rémunération
To be discussed during the recruitment process
Pipeline Posting
No
Job Details/Détails du poste
_____________________________________________________________
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
We are seeking an experience Service Desk Analyst for an onsite 3 month contract in Calgary, AB.
We are seeking candidates with:
Strong Service Desk and Deskside Support experience
Excellent customer service and communication skills
Experience supporting end users in a professional corporate environment
Strong troubleshooting skills across hardware, software, and common workplace technologies
Ability to work independently while maintaining a high level of client service
Professional demeanor and strong interpersonal skills
Required Skills
Ticketing Systems
Cloud Computing
Information Technology
ServiceNow
IT Service Management (ITSM)
Office 365
Supporting legal professionals and executive users (desired)
Microsoft 365 administration and troubleshooting
Password resets
Account provisioning
Active Directory
Mobile device support (iPhone and Intune)
ServiceNow ticket management
AV/meeting room support
Following ITIL/ITSM best practices
Knowledge base article maintenance
This is a 3 month contract onsite in Calgary.
Equity Statement
#IND
#LI-MM
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