Account Manager, Mid-Market APAC

About the role

We’re looking for our very first Account Manager for Rippling in Singapore! We need a self-driven, growth minded account manager with a proven track record of success to join our Account Management team, based in Singapore. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.

Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place. As you'll be the founding Account Manager in Singapore, your book of business will include all market segments (SMB, MM and Enterprise) until the account management team expands.

What you will do

Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.

Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach

Navigate a sales process by building relationships with multiple stakeholders through remote meetings

Negotiate and coordinate customer procurement and contract execution

Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets

Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting

Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments

Take an entrepreneurial approach to the role

What you will need

4+ years of SaaS experience in account management, sales, or quota-carrying customer success

Experience selling HR tech and a deep understanding of the HR buyer persona

In-depth knowledge of the Singapore and SEA market

Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)

Competitive and creative drive to win over customers and think outside the box to get a deal done

Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process

Proven success building and maintaining long term commercial relationships

Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company

Highly organised, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small

High integrity; enthusiastic about building a great company for the long term

Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

#li-hybrid

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised USD1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritise candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.