eDiscovery Project Manager, Managed Services

Overview:

The Managed Services eDiscovery Project Manager role in Toronto is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks. The role involves concurrently managing multiple projects of varying complexity. The incumbent will collaborate with lawyers, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters. Project Managers are required to plan for project execution as well as mentor, train and delegate to an assigned project team.

This is a hybrid role, based in our Toronto office.

Responsibilities:

Providing end-to-end oversight of discovery matters and serving as primary client point of contact.

Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.

Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements.

Developing and managing relationships with internal teams.

Defining, communicating, implementing and monitoring quality standards on all project deliverables.

Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables.

Serving as expert on Consilio’s review platforms and proprietary offerings.

Forecasting, tracking and managing project budgets and invoices.

Successfully overseeing multiple, concurrent projects.

Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis.

Developing strong client relationships through collaborative, consultative service.

Trajectory of growth to include leading, mentoring and supporting a team.

Qualifications:

BA/BS degree or minimum of 5 years in the litigation support / legal industry.

Minimum 3 years’ experience as a Project Manager.

Fluent (written/verbal) in English is a requirement / fluent in French a plus.

Demonstrated working knowledge of Relativity review platform.

Working knowledge of civil procedure and document disclosure requirements in Canada.

Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints.

Demonstrated ability to manage client expectations and maintain client satisfaction.

A proactive approach to problem-solving and the ability to anticipate client needs.

The ability to confront unexpected problems quickly and effectively.

Strong teamwork, communication (written and oral), client management, and interpersonal skills.

Demonstrated ability to manage project teams, including teams of supporting project managers.

Demonstrated ability to prepare and present detailed reports/updates to all stakeholders.

The ability to lead client-facing meetings (virtual or in-person).

Experience with or understanding of handling forensic collections is a plus.

Demonstrated working knowledge of other eDiscovery applications (Everlaw, Reveal) would be considered a plus.

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