Sales Admin Lead

Description:

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Sales Administrator Lead is responsible for overseeing the day-to-day operations of the Sales Administration team, providing guidance, support, and operational leadership to ensure departmental needs are consistently met. Reporting to the Sales Administration Manager, this role will work closely with the Sales function in Germany to support business operations, drive process alignment, and improve the efficiency, structure, and visibility of Sales Administration activities.

The role will combine team support with hands-on Sales Administration responsibilities, acting as a dedicated senior operational point of contact for Germany. This remote-capable position aligns with the existing Sales Administration management structure and will help strengthen collaboration, consistency, and operational delivery across the function.

Day-to-day Responsibilities:

Supporting daily Sales Administration activities, including pricing, Bills of Materials (BOMs), proposals, and order processing.

Helping coordinate workload and priorities across the German Sales Administration team.

Acting as a first point of support for routine process queries and day-to-day operational guidance.

Supporting Salesforce and Sage data accuracy and maintaining high-quality records.

Ensuring alignment between Salesforce opportunities, product information, BOM details, and order documentation.

Supporting the administration of sales processes and ensuring all required information is complete and accurate.

Tracking RMA activity, including supplier returns, credits, replacements, and restocking fees.

Supporting communication and collaboration between Sales Administration, Sales, Procurement, Finance, Order Management, Project Managers, and Operations.

Identifying recurring issues, process gaps, and improvement opportunities, and escalating these to the Sales Administration Manager.

Providing additional support to UK, Ireland, and Spain Sales Administration activities where required, while maintaining Germany as the primary focus of the role.

WHAT WE’RE LOOKING FOR

Must-Haves:

Minimum of a High school Diploma or equivalent

Minimum 2-4 years of experience with office administrative functions preferred

English fluency required with the ideal candidate being bilingual in both French and English

High proficiency with demonstrated experience utilizing NetSuite and Office suite (Word, Excel, PowerPoint)

Ability to balance multiple tasks with changing priorities

Ability to work and think independently and ensuring to meet deadlines

Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion

Excellent attention to detail

Must have clear and professional communication skills (written and oral) both internally and externally

Demonstrated customer service focus and client communication skills

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

Private Healthcare with Vitality

Dental Insurance

Access to Employee Assistance and Wellbeing Support

Mental Health Support through the above

Access to discounted Gym memberships

Increased holiday with service

Access to numerous online learning resources

AVIXA membership for industry learning

Access to online retail discount platform

Discounted products through our recognised partners

Cycle to work scheme

Season ticket loans

Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.