Customer Experience Coordinator

National Accounts Coordinator

We are looking for an organised and customer-focused National Accounts Programme Coordinator to support our national customers and help ensure services are delivered smoothly.

Working closely with Account Managers and teams across the business, you will coordinate customer requests, manage customer portals, monitor KPIs, and keep customers updated on progress.

What we offer

Competitive Salary: Reflecting your skills and experience

Generous Leave: 25 days annual leave

Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave

Comprehensive Benefits:

o Pension plan (up to 7% employer match)

o Life assurance

o Employee assistance program

o Referral scheme

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development: Extensive growth and advancement opportunities

What you'll be doing:

Building positive relationships with national customers and acting as a key point of contact for day-to-day queries

Managing customer portals and maintaining accurate records

Coordinating activities across multiple internal teams

Monitoring KPIs and producing customer reports

Handling reactive customer requests and helping resolve issues

Working alongside Account Managers to deliver a great customer experience

What we're looking for:

Strong communication and organisational skills

A proactive, customer-focused approach

Ability to manage multiple priorities and stakeholders

Good reporting and analytical skills

Strong Microsoft Excel skills

Experience working with customer portals or account coordination is desirable

This is a great opportunity for someone who enjoys building relationships, keeping things organised, and ensuring customers receive excellent service.

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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