Key Account Manager

Overview:

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you will do::

Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering

Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback

Operate as the primary point of contact for key customers during issue resolution through calls and emails

Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers

Engage in independent discussions with manufacturers to track and learn about products to educate customers

Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration

Resolve day-to-day issues quickly, efficiently, and safely

What you will bring::

Minimum 4+ years of relevant Sales or Customer Service experience

Industry knowledge in residential roofing or commercial roofing materials is a plus

Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables

Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills

Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)

Professional written and verbal communication skills to communicate effectively across all levels

Moderate travel up to 25% as needed for business purposes

Work assignments may be completed remotely and/or in available company offices

What you will earn::

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental leave

Paid training and certifications

Legal assistance and identity protection

Pet insurance

Employee assistance program (EAP)

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Pay Range: USD $60,000.00 - USD $94,000.00 /Yr.