Customer Service Representative III
About the role
Customer Experience Associate
Description and Details of the Activities
Assists customers in navigating the company’s website, as well as creating or modifying custom designs.
Prepares quotes for each client.
Serves as a point of contact between clients and different departments within the company to ensure customer satisfaction.
Follows up with clients and ensures that the sales and customer service departments meet their needs.
Ensures the quality and effectiveness of their work, immediately notifying the Service Process Supervisor and/or Operations Manager of any issues identified so that appropriate support can be provided.
Supports the follow-up and investigation of customer complaints and inquiries.
Maintains effective communication with various departments.
Provides support and training to colleagues to ensure the optimal performance of their duties.
Ensures compliance with work instructions and standard operating procedures.
Provides technical support to clients for placing orders through the online portal, via phone, email, or chat.
Experience and Requirements
High school diploma or completed degree.
Computer proficiency and strong typing skills.
Advanced English proficiency.
Experience with CRM systems.
Strong problem-solving skills.
Teamwork skills.
+2 years of experience in customer service.
Proficiency in Microsoft Office Suite.
Location:
Hacienda del Colorado 21603, Parque industrial, Presidentes
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.