Branch Manager - Gold Loans - Delhi

Designation: Manager

Location: India Delhi Aggarwal corporate twrs, Delhi

Organization: Financial Services

Job Description:

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Business Growth & Acquisition

Achieve targets for new CUID creation.

Drive new customer disbursements as per percentile role benchmarks.

Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

Achieve onboarding yield benchmarks

Drive optimal ticket size, renewal mix, and repeat customer engagement.

Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

Maintain auction-to-book ratio

Ensure strict adherence to LTV, documentation quality, and purity testing protocols.

Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

Deliver resolution for 0–30 DPD bucket.

Monitor overdue accounts and perform timely follow-up.

Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

Achieve audit score as defined, ensure closure of audit findings.

Maintain zero-tolerance on operational deviations and regulatory breaches.

Ensure accuracy in process, record keeping, and vault management.

Customer Service & Branch Experience

Ensure high service quality, fast turnaround time, and seamless grievance resolution.

Maintain branch hygiene, safety, and security standards.

People Leadership & Productivity

Lead ABM, Gold Valuer, GLO, and CSE for daily performance.

Conduct coaching, on-the-job training, and reviews.

Ensure manpower productivity as per branch benchmarks