Business Sys. Analysis Senior Specialist

Req ID: 337754

We are currently seeking a Business Sys. Analysis Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Technical Experience:

Must have 10+ years of IT experience, 3+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack

Nexthink/ 1E Tachyon/ SysTrack Platform Foundation Administrator certificates

ITIL foundation certifications

Project Management tools – JIRA, Azure DevOps

Experience of working on ITSM - ServiceNow, Remedy

Possesses knowledge of Microsoft Applications like MS Visio, MS Excel MS PowerPoint

Roles Responsibilities:

Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool

Experience in implementing and driving automation initiatives

Create intake processes to gather requirements from stakeholders

Participate in problem hunting sessions to identify opportunities in the environment

Analytical skills to slice and dice the data per use case needs

Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.

Responsible for customer/stakeholder relationship management

Provide cross functional support

Act as a liaison between vendor and client

Key Expertise:

Exhibits passion and alignment with our vision, values operating principles

Strong Communication Presentation skills

Vendor Management

Stakeholder management

Demonstrates the ability to multi-task

Exceptional listening abilities and detail oriented

Ability to work in heterogeneous environment

Demonstrates ability to succeed with the team

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.