Engineer - IT Quality

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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

As a Quality Engineer, you will be responsible for delivering high-quality applications and system-specific projects and programs. This includes creating and executing test strategies, test plans, test cases, performing manual and automated testing, automation scripting, defect management, environment validation, performance testing, and leveraging AI-powered testing tools to improve quality and efficiency.

In this role, you will closely collaborate with application development teams, business stakeholders, and DevOps teams to ensure software products meet functional, non-functional, performance, security, and reliability standards through both traditional and AI-assisted testing approaches.

Key Responsibilities

Perform Functional, Automation, Integration, API, Performance, and Regression Testing.

Design, develop, and maintain automated test frameworks using Java, Python, Selenium, Playwright, Cypress, or similar technologies.

Leverage AI-powered testing tools (e.g., Copilot, GenAI-based test generation, self-healing automation frameworks) to improve test coverage, productivity, and maintenance.

Develop AI-assisted automation scripts and reusable testing utilities to accelerate testing cycles.

Collaborate with development teams in implementing Shift-Left testing and continuous testing practices within CI/CD pipelines.

Define and execute test strategies for cloud-native and microservices-based applications.

Act as Subject Matter Expert (SME) and mentor junior QA engineers on automation, AI-enabled testing practices, and quality engineering methodologies.

Coordinate onsite-offshore QA activities and define strategies for test data modeling, provisioning, and synthetic test data generation.

Perform defect management, root cause analysis, and quality metrics reporting.

Develop testing accelerators, reusable frameworks, and AI-driven solutions to improve testing efficiency and reduce manual effort.

Participate in Agile ceremonies and contribute to continuous quality improvement initiatives.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree

Computer Science

2-4 years of relevant experience

Day to Day delivery of projects related to applications and systems

Implement automated testing processes to streamline and expedite the testing efforts

Experience testing AI/ML-enabled applications or Generative AI solutions

Work with distributed teams

Ability to work under time constraint

Support during off / CST hours during production deployments

Experience with AI testing frameworks, prompt evaluation, and Responsible AI testing

Programming / Scripting

Software Test Life Cycle

Agile & Waterfall Methodoligies

Backend Testing (API, Mainframe, Middleware)

Release Management Processes

Cloud Technologies

Test Data Modeling

What will help you propel from the pack (Preferred Qualifications):

Master’s Degree

ISQTB / CSTE

Airline Domain Knowledge