Lead Solutions Architecture Engineer

Overview:

Atlassian Architect

Job Description

Department:

Business Technology – Atlassian Products

Reports To:

Manager, Atlassian Products

Location:

India – Bangalore (On-site)

Level:

Individual Contributor – Senior/Principal

About HealthEdge

HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, our Business Technology team powers the tools and platforms that keep HealthEdge running at scale. Atlassian – Jira Software, Jira Service Management, and Confluence – is the connective tissue of how work gets planned, tracked, and executed across the entire organization.

Role Overview

The Atlassian Architect is the highest-level individual contributor on the Atlassian Products team, responsible for defining platform architecture, setting technical standards, and solving the most complex problems in HealthEdge's Atlassian environment. This is not an administration role – it is a design and engineering role. You will own the decisions that shape how the platform is built, governed, and extended, and your work will directly influence how thousands of employees across the company plan, collaborate, and deliver. As HealthEdge moves fully to Atlassian Cloud Enterprise, the Architect will also shape the platform's AI readiness - ensuring the architecture supports Atlassian Intelligence and Rovo at enterprise scale.

You will serve as the technical authority for the Atlassian Products team – providing architectural guidance, mentoring Senior and regular Administrators, leading complex solution delivery, and acting as the primary point of escalation for problems that require deep platform expertise. You will also own strategic initiatives including instance governance, automation frameworks, API integrations, and migration or consolidation efforts.

What You'll Do

Platform Architecture & Standards

Own the Atlassian platform architecture across Jira Software, Jira Service Management, Confluence, and Atlassian Access – defining how these tools are structured, governed, and extended at scale

Establish and maintain technical standards for project design, workflow architecture, permission models, field configuration, and Confluence space taxonomy across the organization

Design scalable, maintainable solutions that balance user needs with platform health – avoiding configuration sprawl and technical debt

Evaluate new Atlassian capabilities, product roadmap changes, and Marketplace apps – assessing fit, risk, and adoption strategy

Produce and maintain architectural documentation including design decisions, standards references, and solution blueprints

Complex Solution Design & Delivery

Lead discovery and solution design for the most complex stakeholder requests – those that require cross-project thinking, advanced automation, or architectural changes

Translate ambiguous business requirements from engineering, IT, product, and business functions into well-structured, scalable Atlassian solutions

Deliver end-to-end implementation of high-complexity configurations, including multi-project workflow frameworks, advanced JSM service architectures, and cross-tool integrations

Partner with the Manager, Atlassian Products to define and manage the platform improvement roadmap, sequencing initiatives by impact and feasibility

Automation & Scripting

Design and implement advanced automation frameworks using native Jira/JSM automation and ScriptRunner (Groovy) for complex workflow logic, validators, post-functions, and listeners

Build and maintain REST API integrations between Atlassian tools and external systems including identity platforms, ITSM tools, and business applications

Establish automation standards and reusable patterns that the broader admin team can follow and extend

Review and quality-assure automation and scripting work produced by Senior Administrators, providing technical guidance and improvement feedback

Migrations & Consolidations

Lead or architect Atlassian migration and consolidation projects, including instance-to-instance migrations, Server/Data Center to Cloud transitions, and post-merger platform integrations

Perform pre-migration assessments including configuration audits, data mapping, and risk analysis

Design migration runbooks and execute or oversee technical migration steps with appropriate rollback planning

Ensure data integrity, permission continuity, and minimal disruption to end users throughout migration events

Enterprise Governance & Security

Own Atlassian Access configuration including SSO, SCIM provisioning, authentication policies, IP allowlisting, and audit log management

Design and enforce the organization-wide governance model for Atlassian – covering project creation standards, permission scheme governance, license management, and app approval processes

Lead license optimization efforts, identifying consolidation opportunities and ensuring spend is aligned with actual usage

Support security and compliance requirements including access reviews, data residency considerations, and audit evidence related to Atlassian platforms

Serve as the technical lead for any Atlassian-related security incidents, misconfigurations, or compliance findings

Team Mentorship & Technical Leadership

Serve as the informal technical lead for the Atlassian Products team – the person Senior and regular Administrators bring their hardest problems to

Mentor Senior Administrators on advanced configuration, automation, and solution design, actively developing their technical depth

Conduct technical design reviews for significant platform changes proposed by team members

Contribute to hiring by participating in technical assessments for Atlassian Administrator and Senior Administrator candidates

Represent the Atlassian Products team in cross-functional technical forums and architecture discussions

What You'll Bring

Required

7+ years of deep, hands-on Atlassian platform experience with expert-level proficiency in Jira Software, Jira Service Management, and Confluence

Demonstrated experience designing and implementing Atlassian architectures for large, complex organizations (thousands of users, dozens of teams)

Expert-level proficiency in ScriptRunner (Groovy) scripting for advanced workflow customization, automation, and platform extensions

Strong REST API experience with Atlassian platforms - building integrations, automating administrative tasks, and extending platform capabilities

Proven experience leading Atlassian migrations or consolidation projects, including Cloud migrations

Deep understanding of Atlassian Cloud security and governance including Atlassian Access, SSO/SCIM, and enterprise-scale permission management

Ability to communicate architectural decisions clearly to both technical peers and non-technical stakeholders

Excellent written and verbal English communication skills

Preferred

Atlassian certifications strongly preferred – ACP-120, ACP-420, ACP-620, or Atlassian Certified Expert (ACE) designation

Familiarity with how Atlassian platform architecture affects AI indexing quality and Rovo answer relevance

Experience with advanced Marketplace apps at architectural scale (Insight/Assets, Advanced Roadmaps, ScriptRunner, Elements Connect, Tempo)

Exposure to enterprise ITSM frameworks (ITIL) and applying them within JSM at an architectural level

Familiarity with cloud infrastructure and DevOps tooling that integrates with Atlassian (AWS, GitHub, CI/CD pipelines)

Experience in a healthcare, SaaS, or other regulated industry environment

Background in post-merger IT platform integration or multi-instance Atlassian consolidation

What Success Looks Like

Within 90 days, you have completed a thorough assessment of the current Atlassian environment, identified the top architectural gaps and technical debt priorities, and established yourself as the go-to technical authority on the team. Within six months, you have delivered at least one significant platform improvement, established or formalized key governance standards, and are actively mentoring the admin team. Within a year, the Atlassian platform at HealthEdge reflects clear architectural ownership - well-governed, well-documented, and built to scale - and you have meaningfully elevated the technical capability of everyone around you.

About the Team

You'll join a dedicated Atlassian Products team that is central to how HealthEdge operates at scale. This is a high-autonomy, high-impact role for someone who wants to be the definitive technical expert on a platform that touches every part of the business. You'll have the backing of an engaged manager, a growing team of administrators to mentor, and a real mandate to shape how the platform evolves. If you want to do the most technically interesting Atlassian work of your career, this is that role.

Geographic Responsibility: This position is located in Bangalore

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.

Long periods of time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

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HealthEdge | Business Technology | Confidential