SAINT LAURENT Client Development Manager

Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

MISSION

To drive and implement Client Engagement activities in the region, supporting a customer centric culture within the retail network. This role will support the Retail team in designing and executing Client Engagement initiatives by establishing close cooperation with regional EMEA Client team, Merchandising, Communication and Store Operation. To understand local business needs, client behaviours in local culture to craft local actions within guidelines to deliver results in clienteling actions.

KEY RESPONSIBILITIES

Support the EMEA Client and local Retail teams in analysing customer behaviours and market dynamics, translating the findings into actionable recommendations and identifying key opportunities to optimise business performance and customer retention and recruitment across the region

Initiate and execute CRM strategies and actions for different client segments, age groups, gender, etc. in the different markets

Coordinate with EMEA regional team and markets for database selection and calendar planning for pro-active outreach

Support clienteling actions and events through financial projection, target selection, pre-event customer analysis and post-event evaluation

Collaborate with EMEA client team and different internal and external parties in planning and organising clients’ activations and experiences to engage clients.

Develop and implement plans in specifically arranging for personalized gifts and experiences for clients according to guidelines

Develop Elite business, collaborating with EMEA VIC Manager closely to retain, recruit and upgrade lower tier to Elite

Provide in-store training and coaching for Clienteling skills, actions, etc.

Explore partnership opportunity with third parties for recruitment of clients’ activations

Proactively interact with top Elite clients, build relationships and support retail team to build customer loyalty

Market intelligence reporting on competing brands’ clienteling actions

PROFILE

Excellent in both spoken and written English and local language(s) depending on zone

Excellent organisation and time management skills

Pro-active attitude

Personable with excellent communication and interpersonal skills

Ability to work well independently

Extremely articulate and precise in communication

Strong analytical and problem-solving skills

Proficient Excel skills

Prior retail experience preferably in management position will be a plus

WHAT WE OFFER

Applicable CCNL: Commercio

Category: Impiegato

Indicative starting compensation: 65.000 €

Annual bonus opportunity according to company internal agreement

Benefits : in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies.

The selection process is open to candidates of any gender, age, origin, orientation, or background, in full compliance with the principles of equal opportunities, non-discrimination, and pay transparency.

Job Type

Regular

Start Date

2026-09-15

Schedule

Full time

Organization

SL Luxury Retail S.r.l.