Learning Employee Experience Manager

Ref#: W180296

Department: Human Resources

City: Madrid

State/Province: Madrid

Location: Spain

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

We are looking for an enthusiastic and experienced Learning Experience Manager (Trainer) to join our team in Madrid and support employee development across Region Iberia (Spain & Portugal).

The ideal candidate will play a key role in improving employee skills, knowledge, and performance through the implementation of effective learning experiences. The Learning Experience Manager will collaborate with various departments to identify learning needs, co-create engaging content with the Learning Experiences team, and facilitate learning initiatives that align with both regional and organizational goals.

Essential Duties & Responsibilities

Needs Assessment:

Collaborate with key partners (People team, Retail, etc.) to gather information on skill gaps and performance improvement opportunities.

Report to the Senior Manager Learning Experience to ensure Iberia region input is included in the EMEA Learning Experience strategy.

Planning and Facilitating Learning Experiences:

- Liaise with relevant partners to plan and organize learning experience implementation using various methods, including in-person sessions, virtual classrooms, role-playing, and blended learning approaches.

Plan and facilitate monthly brand immersion sessions for new employees in Spain / Portugal region.

Plan and facilitate sales and customer experience learning that enables our sales teams to develop skills and expertise needed to consistently deliver exceptional customer experiences.

Plan and facilitate product knowledge training incorporating storytelling.

Plan and facilitate learning experiences for career development and managerial skills.

Use various methodologies to create engaging and effective learning experiences.

Evaluation and Feedback:

Monitor learning experience impact, collecting participant and stakeholder feedback to provide the Learning Experience Snr. Manager with insights on improving and refining learning initiatives.

Collaboration and Communication:

Work closely with the People team and relevant partners to ensure learning initiatives align with regional and organizational goals.

Communicate effectively to promote learning opportunities and encourage employee participation.

Implement learning campaigns across the region.

Experience, Skills, and Knowledge

Fluency in English, Spanish and Portuguese is essential

Previous experience in sales training, service in a luxury retail environment, or prior experience working in luxury retail

Strong oral and written communication skills, with emphasis on compelling storytelling to inspire and motivate others

Strong collaboration and relationship-building skills

Strong planning and organizational skills

Agile approach, positive attitude, self-motivation

Ability to travel to UK, and across Spain & Portugal