Regional Sales Manager - ITSM EMEA

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve - including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!

Responsibilities

Lead, mentor, and develop a team of inside sales representatives and account managers supporting the ITSM business across EMEA

Provide ongoing coaching, inspection, and deal support to ensure the team is effectively identifying, qualifying, advancing, and closing opportunities

Drive performance across both new business and existing customer motions, including expansion and renewals

Partner with the team to develop and execute regional strategy to grow ITSM revenue across the assigned territory

Ensure the team maintains healthy pipeline coverage and strong opportunity hygiene to meet and exceed bookings targets

Support the renewals business across EMEA, helping the team protect recurring revenue and identify uplift, expansion, and conversion opportunities

Personally engage in priority customer situations where senior-level intervention is needed to help progress or close sales and renewal deals

Partner cross-functionally with renewals, marketing, channel, and leadership teams to improve execution and maximize regional performance

Maintain forecasting rigor and operating cadence across the team, including pipeline reviews, deal inspection, and clear action plans

Help establish a high-accountability, high-performance culture centered on execution, coaching, and consistent attainment

Qualifications

Proven experience in sales leadership, team management, and coaching within enterprise software or SaaS

Strong background in ITSM, service desk, or adjacent enterprise technology markets preferred

Demonstrated ability to lead teams across new business, expansion, and renewals motions

Track record of driving performance through disciplined pipeline management, forecasting, coaching, and deal strategy

Strong executive presence with the ability to engage credibly in customer situations requiring senior-level intervention

Excellent communication and interpersonal skills, with the ability to motivate, challenge, and develop a team toward common goals

Strong understanding of sales process, opportunity management, and renewals strategy

Ability to operate effectively in a fast-paced environment and adapt to changing market conditions across a diverse regional territory

Experience working across EMEA markets or managing teams with regional complexity is strongly preferred

Bachelor's degree in Business Administration, Marketing, or a related field is desired

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice