Trip Support Specialist II

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist II

Support Global Aviation Missions Around the Clock

Location: Mumbai, India

Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will play a critical role in coordinating international business aviation missions from planning through completion.

This role is ideal for aviation professionals who enjoy solving operational challenges, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service. You will work directly with flight departments, operators, vendors, and internal teams to ensure every mission is executed safely, efficiently, and seamlessly across the globe.

What You'll Do

Manage Global Flight Operations

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from initial planning through completion.

Coordinate and arrange:

International overflight and landing permits

Airport slots and PPRs

Ground handling services

Crew accommodations

Ground transportation

Customs and immigration requirements

CANPASS submissions and Border Overflight Exemptions

Flight following and trip monitoring

Deliver Exceptional Customer Support

Build and strengthen relationships with assigned customers

Serve as a trusted advisor and account manager for designated Trip Support accounts

Provide proactive communication and operational updates throughout all phases of a mission

Resolve customer issues quickly and professionally while maintaining a high level of service

Promote and support World Fuel Trip Support products and services

Trip Planning & Quality Assurance

Create, update, and maintain trip records within the Falcon system

Prepare and manage trip cost estimates

Conduct quality checks for assigned trips to ensure operational accuracy

Ensure trips remain current and updated based on the latest customer communications

Monitor mission status and coordinate any required operational changes

Support Mission-Critical Operations

Participate in the operations communications rotation, managing incoming calls, emails, and operational messages

Support after-hours fuel quotations and operational requests as required

Assist customers with time-sensitive operational needs

Collaborate with flight planning, weather, permits, fuel, and supporting services teams to ensure successful mission execution

Support 24/7 operational coverage through rotating shift schedules

Contribute to Operational Excellence

Identify opportunities to enhance customer service and operational processes

Share aviation expertise and best practices with colleagues

Support other operational teams as business needs require

Assist in achieving departmental and company goals through collaboration and teamwork

What We're Looking For

Required Qualifications

2-5 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments

Exceptional customer service and relationship management skills

Strong attention to detail and ability to manage multiple priorities simultaneously

Excellent verbal and written communication skills

Strong problem-solving and decision-making capabilities

Ability to remain calm and professional in fast-paced, high-pressure situations

Strong Microsoft Office skills, including Excel, Outlook, and PowerPoint

Ability to work independently with minimal supervision

Willingness and flexibility to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

Bachelor's degree in Aviation, Business, or a related field

Experience supporting international flight operations

Prior experience in business aviation, trip support, dispatch, flight planning, or flight operations

Knowledge of aviation regulations, permits, customs requirements, ground handling, and international flight operations

FAA Dispatcher Certificate or equivalent aviation qualifications are considered an advantage

What Makes You Successful

You are someone who:

Is customer-focused and service-oriented

Demonstrates confidence, professionalism, and sound judgment

Communicates effectively with customers, pilots, vendors, and internal teams

Maintains composure under pressure

Handles multiple missions and priorities simultaneously

Pays close attention to operational details

Works collaboratively across departments

Enjoys solving complex operational challenges

Has a passion for aviation and operational excellence.

Why Join World Fuel?

Support global business aviation missions every day

Work alongside experienced aviation professionals across multiple regions

Gain exposure to international flight operations and trip planning

Join a collaborative team that values customer service, expertise, and operational excellence

Build a long-term career with a global leader in aviation and energy solutions

Be part of a 24/7 operation that helps keep global aviation moving

Ready to help customers navigate the world?

Apply today and become part of a team that supports some of the most demanding and complex aviation operations worldwide. ✈️

#LI-JH1

#WFS

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World Fuel Services Private Limited