Scheduling

Do You Care about helping other? Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.

Do you:

Enjoy serving others?

Place importance on details in your work?

Excel at matching caregivers with clients?

Enjoy building relationships with clients and caregivers?

We have an opening for a Scheduling Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.

Scheduling Coordinator Benefits include:

Competitive pay ranges between ($18-$21)

Paid earned vacation and travel allowances.

Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.

Gas Reimbursement

Electronic Reimbursement

Company Car (as applicable)

Scheduling Coordinator Primary Responsibilities:

Schedule caregivers with clients and communicate to all parties

Confirm and update caregiver availability including vacation, sick time, and holidays

Document skills and attributes of caregivers to ensure strong matching to clients

Follow up with new caregiver hires to explain the scheduling process

Establish a great rapport with caregivers and clients

Conduct client introductions and train and support caregiver team members

Work in conjunction with the Office Manager to coordinate on training schedule

Assist with covering shifts in the event of call-offs

Assist with answering and addressing caregiver and client phone calls

Act as key caregiver when not conducting training

Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation

Conduct Quality Assessment at client sites and on the phone

Act as ambassador on behalf of the organization

Help to improve employee and client retention rates through active communication and problem-solving efforts

Become a reliable point of contact for each care provider and client

Innovate and create initiatives to enhance the company's reputation

Providing exemplary customer service

Communicating regularly with clients and their families

Other duties as assigned

Evaluate care notes and ensure training compliance amongst caregiver team

Scheduling Coordinator Requirements:

Experience – One year experience in a home care setting preferred

Education – High school diploma

Skills – Exceptional customer service skills, time management skills, excellent communication skills

Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!