Planning and Customer Service Assistant

ID 2026-6909

Category

Operations

Position Type

Regular Permanent Full-time employment

Location : Location

MX-Atlacomulco

Location : City

Atlacomulco

Location : Country

MX

Overview

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.

Key Figures: Revenue £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Purpose of the job:

The job is to monitor the execution of the electric brush production plan as well as billing for the local market. Likewise, the job is to attend to, follow up on and resolve customer requirements that arise due to quality deviations in the products.

Main responsibilities:

Responsible for issuing the finished product shipping program, as well as scheduling deliveries corresponding to direct distribution from the Plant, following up until receipt.

Responsible for delivering to the Finance area the information related to the shipments made and requesting the generation and sending of invoices to customers; also, attends to and resolves situations in which Finance requires further information to continue collecting from customers and ensure a healthy portfolio.

Responsible for receiving orders and printing work orders. Reviews the order information and captures it in the database. Also, responsible for the order fulfillment report, where the number of orders received and the number of brushes per day and line is recorded. Sends the report to the programmer to request from Greenville the orders for the missing parts according to the program.

Keep the client informed about the progress of their orders, as well as give notice in case of any barrier to comply with the requirements requested by the client.

Is responsible for monitoring the shipment of the CUPEX line, ensuring that the shipment is executed on the dates requested by the client.

Qualifications

Technical skills:

Knowledge of the supply chain

Experience using ERP

Intermediate-advanced level Excel proficiency

Knowledge of inventory control

Intermediate English skilss

Education: Completed Bachelor's degree

3 year of experience in a similar position or 2 years in customer service positions.