HR SERVICES ANALYST I

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key responsibilities include:

Managing the transactions required to complete the hire process of LATAM TE employees.

Receives queries via telephone and case management ticketing system.

Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.

Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)

Identifies and escalates priority issues and routes to appropriate team for quick resolution.

Partners with HR Services global regional teams as appropriate on cross regional activities and projects.

Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.

Follows up on inquiries to ensure timely and accurate response and resolution to all requests

Solves problems that are unstructured and that may require conceptual critical thinking.

Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.

Identifies and implements continuous process improvements to enhance service delivery.

Utilizes the knowledge base to assist with transactions and customer inquiry resolution.

Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.

Adheres to HR Services metrics as determined by HR Services Leadership.

Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.

Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

to guarantee employee adherence and legislative compliance.

Required experience:

Bachelor’s degree preferred (or equivalent).

Fluent level of English (Excellent oral and written communication skills).

Ability to communicate effectively to a variety of audiences.

Please submit your resume in English

Detail oriented and results driven.

Self-learner mindset and curious.

Ability to manage priorities against tight deadlines.

Effective problem-solving skills.

Strong customer service orientation.

Proficient with MS Office, especially with Excel (Dynamic Tables)

Familiarity with SharePoint or other Knowledge

LOCATION: Hermosillo, Sonora, MX. (Hybrid)

TRAVEL: More than 75%

#LI-HYBRID

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity Events

Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

BLVD INDUSTRIAL NORTE #23 Y BLVD SOLIDARIDAD

HERMOSILLO SONORA, Sonora 83118

Mexico

Posting City: HERMOSILLO SONORA

Job Country: Mexico

Travel Required: More than 75%

Requisition ID: 155923

Workplace Type: Hybrid

External Careers Page: Human Resources