Communication Analyst, PSX Compliance and Communications

DESCRIPTION

Amazon's Last Mile logistics operation in Brazil is growing rapidly, and we're looking for a Communications Analyst to join our Compliance & Communications team. This team owns all communications with Amazon's delivery partners in Brazil - independent businesses that operate the last mile of delivery to the end customer.

In this role, you will support the execution of partner communications, ensuring every message is well-written, properly formatted, and delivered on time through the right channels. You'll draft and edit content, maintain communication trackers, support the editorial calendar, and help monitor engagement metrics.

We're looking for someone with strong writing skills in Brazilian Portuguese, attention to detail, and a genuine interest in corporate communications. You'll work alongside a small, high-impact team - learning how communications operate at the intersection of operations, compliance, and partner experience in one of the world's fastest-growing logistics networks.

Key job responsibilities

Content production: Draft, format, and edit communications, following established templates, tone of voice, and visual identity guidelines

Editorial calendar support: Help maintain the communications calendar, tracking upcoming sends, deadlines, and content status across channels

Channel operations: Publish approved content across official partner communication channels and ensure accuracy before distribution

Approval workflow support: Route content through the review and approval process, tracking status with internal teams (legal, compliance, operations) and flagging delays

Metrics tracking: Collect and organize engagement data (open rates, click-through rates, satisfaction scores) and prepare dashboards and reports for the team

Documentation: Maintain organized records of all communications sent, approval logs, and processing documentation

Feedback collection: Help gather and organize partner feedback from surveys, engagement tools, and direct channels to inform content improvements

Event and material preparation: Assist in the planning and execution of engagement events for partners, stakeholders, and internal teams - including logistics coordination, attendee management, preparation of supporting materials (one-pagers, FAQs, presentation decks), and post-event recaps

Internal alignment: Support internal alignment by preparing meeting recaps, status updates, and key announcements that keep the team working from the same information

A day in the life

In your daily role, you'll support partner communications across multiple tasks - drafting content, formatting newsletters, tracking approvals, and updating engagement dashboards. You'll review incoming content requests, prepare drafts following established templates, and route them through the approval workflow.

Using engagement data, you'll help the team understand which messages are resonating and flag trends worth investigating. Some days you'll format content for distribution; others you'll organize materials for a quarterly partner meeting or update the editorial calendar.

During high-volume seasonal events, you'll help scale communications output - ensuring every message goes out on time and on brand, keeping Amazon's delivery partners informed and engaged.

About the team

AMZL (Amazon Logistics), or Last Mile, moves packages from our Fulfillment and Sort Centers to their final destination - our customers. AMZL BR launched in Nov-20 with the vision of an enhanced delivery experience at the right cost.

Our team operates within the Partner Strategy & Experience (PSX) program, bringing together third-party logistics partners operating across Brazil using Amazon tools and technology to last-mile delivery coverage.

Partner Communications is a strategic pillar and the guardian of the partner communication experience: no relevant message reaches a partner without structured review and approval. We work with operations, compliance, legal, learning, and partner management to build transparency and trust across the network.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent in Business, Journalism, Marketing, Communications, or a related field

Speak, write, and read fluently in Portuguese

Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with Microsoft Office products and applications

Experience in professional communications or public relations

PREFERRED QUALIFICATIONS

Experience in English-language communication skills, both written and verbal

• Experience supporting communications in operations, logistics, or fast-paced environments

• Experience with engagement metrics (open rate, click-through rate, satisfaction scores)

• Interest in data-driven communications and continuous process improvement

• Familiarity with graphic design tools to create visually appealing communication materials

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.