Executive Housekeeper

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:

Administration

Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.

Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.

Customer Service

Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction

Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency

Financial

Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.

Production and implementation of annual budgets to ensure organizational profitability

Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.

Operational

Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available

Compliance with Health & Safety Legislations : Training and implementation of all applicable policies

Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.

Ensuring all departmental communication standards are met

Personnel

Hiring of team members, as per the HR plan of the organization

Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.

Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.

Ensuring redressal of any associate complaints / issues

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

Strong process orientation;

Strong Leadership abilities and organizational skills;

Entrepreneurial, thinks out of the box;

Able to drive change and look for operational efficiencies/synergies across the network

Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.

Minimum 8 to 10 years of progressive upscale hotel experience of which at least 2 to 3 years in similar role.

Strong Operational/Technical Knowledge