Manager – Organization Development (Certified), HQC

Job Title: Manager – Organization Development (Certified)

Function: Human Resources

Reports To: Head- Organizational Development

Location: Head Office

Travel Required: 25% ? 50% 75%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Manager – Organization Development (Certified) is responsible for designing, governing, and continuously enhancing enterprise-wide learning architecture and Certified programs across Blue Dart.

The role owns strategic design, curriculum governance, quality assurance, learning effectiveness measurement, and innovation of flagship learning initiatives. Regional OD Managers are responsible for execution and delivery in alignment with the standards defined by this role.

This position plays a critical role in strengthening leadership capability, functional excellence, and cultural alignment through structured and scalable learning interventions.

Job Purpose:

To architect and govern enterprise learning frameworks and Certified programs that enhance leadership readiness, functional capability, and business performance while ensuring consistency, quality, and measurable impact across regions.

Key Roles & Responsibilities:

Enterprise Learning Architecture

Design and maintain enterprise learning roadmap aligned to business priorities.

Define structured learning pathways for first-time managers, mid-level leaders, and senior leaders.

Establish competency-based learning frameworks across functions.

Certified Program Strategy & Governance

Own curriculum design and governance of Certified programs (CES, CEM, Sales, HR, Safety).

Define eligibility criteria, evaluation methodology, certification standards, and governance protocols.

Standardize facilitator guidelines and learning delivery frameworks.

Conduct periodic program reviews to ensure relevance and rigor.

Succession Planning & Leadership Pipeline Strategy

Define enterprise succession planning methodology and readiness definitions.

Identify critical roles (SMT–2 and business-critical) and create coverage dashboards.

Establish governance for Individual Development Plan (IDP) tracking.

Design successor assessment frameworks and readiness mapping guidelines.

Align succession strategy with internal mobility and TA pipeline creation.

Learning Effectiveness & Analytics

Define measurement framework for learning impact (pre-post assessments, behavioral change metrics, ROI indicators).

Publish enterprise learning dashboards.

Analyze trends and recommend enhancements based on data insights..

Governance & Quality Assurance

Develop standardized documentation templates and SOPs for learning programs.

Ensure consistency of curriculum across regions.

Maintain audit-ready learning documentation and compliance records.

Continuous Improvement & Innovation

Benchmark learning frameworks against industry best practices.

Introduce innovative formats including micro-learning, digital simulations, and experiential labs.

Optimize learning investments through structured cost management.

Qualifications & Experience:

Education:

MBA / PGDM in HR (Full-time preferred)

Certification in Learning & Development / Organizational Development preferred.

Experience:

10 years of experience in Learning & Development or Organizational Development

Experience designing enterprise-level learning frameworks

Exposure to multi-location or large workforce environments preferred Skills & Capabilities:

Technical Skills:

Learning Architecture & Curriculum Design

Certified Program Governance

Adult Learning Principles

Learning Effectiveness Measurement

Learning Analytics & ROI Assessment

Key Competencies:

Strategic Thinking

Innovation Orientation

Structured Governance

Stakeholder Influence

Analytical Acumen

Key Performance Indicators:

Certified Program Governance: Standardized curriculum implementation • Assessment integrity • Certification consistency across regions

Enterprise Learning Strategy: Learning roadmap aligned to business priorities • Leadership capability enhancement indicators

Flagship Learning Initiatives: Successful rollout of enterprise programs • Participation and completion metrics

Learning Effectiveness & ROI: Improvement in post-program effectiveness scores • Defined ROI measurement framework

Governance & Standardization: 100% documentation compliance • Audit readiness

Continuous Improvement & Innovation: Annual enhancement of learning frameworks • Introduction of scalable learning innovations

Why join DHL Blue Dart?

When you join us, you’re not just taking a job - you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels - we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

Great Place to Work® Certified - a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

Competitive pay and performance-linked rewards that truly recognize your impact.

Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

Best-in-class benefits - from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

A culture that celebrates diversity, innovation, and bold thinking - where your voice is heard and your contributions matter.

Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader - but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com.

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