Senior Architect - ServiceNow
Skills
About the role
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India .
Roles & Responsibilities
Ensure the development and continuous improvement of tailored, near-standard solutions in collaboration with process owners and product owners to meet the growing need for information and to avoid technical debt
Advise and provide functional support to internal departments, including the gathering, analysis, and structuring of requirements
Take responsibility for holistic solution design that aligns business requirements with specifications as well as compliance and governance requirements
Ensure the security, quality, and stability of the supported products and solutions throughout the entire lifecycle
Work closely across teams and products with other ServiceNow product teams as well as relevant stakeholders
Actively contribute as a central member of the DevOps product team to continuously optimize processes, platform usage, and delivery
Design and implementation of enterprise-grade ServiceNow ITOM solutions including ITOM Visibility (Discovery, Service Mapping), ITOM Health, and Event Management
Drive CMDB data quality, governance, and integration strategies as a foundation for ITOM and Asset Management use cases
Architect scalable event ingestion, correlation, and operational intelligence solutions across global environments
Define and implement integrations with monitoring tools, cloud platforms, and external data sources
Align ITOM capabilities with HAM and SAM to ensure end-to-end transparency
Embed AI capabilities and intelligent automation into ITOM solutions
Leverage ServiceNow AI features (e.g., recommendations, virtual agents, predictive intelligence) to improve operational efficiency and user experience
Education & Work Experience
Completed a degree in computer science
8+ years of professional experience and proven success as a ServiceNow Solution Architect in the relevant ServiceNow products
Experience in agile working structures and in the implementation of agile and hybrid projects with strong team skills
Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems
Ideally, sound knowledge as a ServiceNow or Full Stack Developer
ITIL Foundation Level and certification in project management are advantageous
Strong hands-on experience with ServiceNow ITOM modules (Visibility, Health, Event Management) in a global enterprise environment
Proven expertise in CMDB architecture, Discovery, Service Mapping, and event correlation
Experience with integration of monitoring tools and AIOps platforms
Solid understanding of HAM and SAM and their integration with ITOM
Experience with AI/ML concepts applied in IT operations (e.g., predictive analytics, intelligent automation)
Understanding of data-driven architectures and ability to leverage AI for operational insights
Your ZEISS Recruiting Team:
Saptarshi Chowdhury
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