FinOps Manager II - AR, India Advertising Collection

DESCRIPTION

Position Summary

India Advertisement is seeking an experienced and dynamic L5 Billing & Accounts Manager to lead and manage end-to-end billing and accounts operations within our Business Operations function. The ideal candidate will bring deep expertise across the Order-to-Cash (O2C) and Accounts Payable (P2P) cycles, combined with strong people management capabilities and a passion for operational excellence.

Key Responsibilities

Operations Management

O2C Ownership - spans order management, billing, invoicing and limited knowledge on collections, cash application. Reconciliation with specific operational expectations at each stage is mandate.

GL & Accounting Understanding - covers Chart of Accounts knowledge, journal entry flows, accounting standards (GST/VAT/IMS), financial close support, and cross-functional financial acumen.

Audit leadership - leading walkthroughs with external auditors during statutory, SOX, and internal audits

Audit readiness - preparing documentation, control matrices, and proactively remediating gaps

Upstream team collaboration - working with Sales Ops, Order Management, Product, to resolve discrepancies and ensuring billing terms and pricing are accurately translated into invoicing

Feedback loops - sharing payment behavior trends and credit risk insights back to Sales for better deal structuring

New product launches - collaborating cross-functionally to define billing models and system configurations

Oversee Accounts Payable processes including invoice processing, vendor payments, reconciliations, and aging management

Drive process standardization, automation, and continuous improvement initiatives across billing and accounts functions

Ensure accuracy and timeliness of billing cycles, revenue recognition, and financial close activities along with month end & quarter end close.

Manage escalations and resolve complex billing/payment discrepancies

People Management & Leadership

Lead, mentor, and develop a team of billing professionals across multiple levels

Drive performance management, goal setting, and career development for direct and indirect reports

Foster a culture of accountability, collaboration, and continuous learning

Manage workforce planning, hiring, onboarding, and retention strategies

Build and maintain a high-performing team with strong succession planning

Stakeholder Management & Strategy

Partner with Finance, Revenue Accounting, Treasury, Sales, and Product teams to align billing operations with business objectives

Provide insights and reporting on AR/AP health, DSO trends, aging analysis, and cash flow forecasting

Support audit and compliance requirements related to billing and accounts

Drive strategic initiatives such as system migrations, ERP implementations, and process re-engineering

Present operational metrics and business reviews to senior leadership

Required Qualifications

Experience: 10+ years of progressive experience in Billing, Accounts Receivable, Accounts Payable, or Order-to-Cash operations

People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors

Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle - from order entry, billing, invoicing, collections, cash application, to reconciliation

Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching

Education: Bachelor’s degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)

Communication skills - translating complex financial information for diverse audiences (technical and non-technical)

Preferred Qualifications

Experience working in shared services, BPO, or global business operations environments

Hands-on experience with excels and drive AI related process improvements

Knowledge of revenue recognition standards

Experience with process automation tools (RPA, workflow automation)

Six Sigma / Lean certification or equivalent process improvement expertise

Experience managing geographically distributed or multi-regional teams

Key Competencies

1. Operational Excellence: Drives efficiency, accuracy, and scalability in billing and accounts processes

2. Leadership & People Development: Builds high-performing teams; coaches and develops talent at all levels

3. Analytical Thinking: Uses data and metrics to drive decisions, identify trends, and solve problems

4. Stakeholder Influence: Effectively communicates and collaborates across functions and leadership levels

5. Change Management: Leads transformation initiatives and adapts to evolving business needs

6. Customer Centricity: Ensures billing processes support positive customer and vendor experiences

Performance Metrics

DSO (Days Sales Outstanding) improvement and maintenance within targets

Billing accuracy rate

Team productivity and SLA adherence

Employee engagement and retention scores

Successful delivery of process improvement projects

Level Expectations (L5)

Operates with significant autonomy and owns outcomes for the billing and account function

Influences cross-functional strategy and contributes to organizational planning

Manages ambiguity and makes sound decisions with incomplete information

Demonstrates thought leadership in O2C/P2P domain

BASIC QUALIFICATIONS

10+ years of Accounts Receivable or Account Payable experience

People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors

Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle - from order entry, billing, invoicing, collections, cash application, to reconciliation

Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching

Education: Bachelor’s degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)

Communication skills - translating complex financial information for diverse audiences (technical and non-technical)

PREFERRED QUALIFICATIONS

Experience in creating process improvements with automation and analysis, or experience performing ad hoc analysis using advanced Excel

Experience working in shared services, BPO, or global business operations environments

Knowledge of revenue recognition standards

Experience with process automation tools (RPA, workflow automation)

Six Sigma / Lean certification or equivalent process improvement expertise

Experience managing geographically distributed or multi-regional teams

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