Quality Assurance, Monitoring & Testing Sr. Manager - VP

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Job Overview

The Business Risk and Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

Contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.

Motivate and manage large teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

Perform a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.

Contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.

Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.

Contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).

Support with adherence to the MCA Standard through controls after the execution of a process (QA).

Actively deals with Operational and Compliance Risk in accordance with established Policy requirements.

Perform detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.

Support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).

Support with the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.

Proactively ensure that adequate governance and training are in place to support management of Risk profiles.

Deal with the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).

Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).

May be responsible to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility, including providing training and leading by example.

Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

15+ years of experience in managing larger teams

Should have exposure to direct people management preferably across locations

Project management and governance experience with demonstrated ability to achieve and exceed critical milestones

Must have Outstanding leadership, communication, and influencing skills as this leader will work with senior leaders, business partners on a regular basis.

Ability to foster working relationships with other leaders across multiple lines of business

Demonstrated judgement and critical thinking skills

Management of a global operations and a complex environment that includes global teams

Strong sense of accountability and ownership, with strong results orientation

Demonstrated understanding of operational risk and gap identification

Education:

Bachelor's/University degree, Master's degree preferred.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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