Account Manager

Blue Yonder is a global software company that provides AI-driven supply chain and retail solutions to help organizations forecast demand, optimize inventory, and orchestrate fulfillment across omnichannel operations. Its Luminate platform leverages machine learning, real-time data, and prescriptive analytics to improve planning and execution for retailers, manufacturers, distributors, and logistics providers. Blue Yonder is headquartered in the U.S. and serves enterprise customers worldwide.

Role summary: Manage a defined portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth. Act as the primary day-to-day contact, delivering value through proactive account planning, renewal management, and coordination of cross-functional teams to resolve issues and drive expansion.

Key responsibilities

Own relationship management for assigned accounts; build trust with key stakeholders.

Develop and execute account plans that target renewal, upsell, and expansion opportunities.

Drive contract renewals and achieve assigned revenue/retention targets.

Monitor product usage/adoption and lead customer enablement activities to maximize value and reduce churn.

Coordinate cross-functional delivery (support, implementation, product, professional services) to resolve escalations and ensure successful outcomes.

Run quarterly business reviews and regular cadence meetings; communicate value and ROI to customer stakeholders.

Maintain accurate account records, pipeline and forecasts in CRM.

Identify at-risk accounts early and implement remediation or success plans.

Capture customer feedback and surface product/market insights to internal teams.

Success metrics / KPIs

Renewal rate and churn

Quota attainment (renewal + expansion revenue)

Net Revenue Retention (NRR)

Customer satisfaction (CSAT/NPS)

Product adoption and time-to-value metrics

Forecast accuracy

Required qualifications

2–4 years’ experience in B2B account management, customer success, or commercial customer-facing role (SaaS experience preferred).

Proven track record meeting renewal and/or upsell targets.

Strong stakeholder management and executive communication skills.

Comfortable working cross-functionally and managing escalations.

Proficiency with CRM tools (Salesforce preferred) and standard office productivity tools.

Analytical problem-solving and basic familiarity with usage/adoption metrics.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values