Conference & Events Sales Executive

Conference & Events Sales Executive

Location: HMS Belfast, London

Salary: Up to £34,000 per annum

Contract: Full Time, Permanent

Working at the historic HMS Belfast, you will be exhibiting the venues spaces, so that memorable events for our customers can be created. As a Conference and Events Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You’ll be working as part of our fantastic sales team driving enquiries and bookings across our three iconic London venues and ensuring all customer’s needs are met and their expectations are exceeded, with a focus on increasing corporate business.

What can we offer you:

A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.

20 days annual leave (Excluding bank holidays and national holiday days)

Free staff meals whilst at work.

Access to Compass Group company perks & benefits.

Perks for Works discounts and promotions

Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.

On-site F&B discounts.

No shortage of delicious food

Responsibilities:

Undertaking reactive sales activities including responding to voice and email enquiries

Cross-selling – multi location proposals across 3 iconic London venues

Producing professional and accurate proposals, providing best options first time to customers, within agreed response times

Following up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised

Securing venue show rounds for the BDM’s and Event Planners

Achieving agreed sales targets by driving conversion

Issuing contracts to customers once bookings are converted

Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner

Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts

Working alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunities

Maintaining accurate, up-to-date reports and information

Maintaining the compliance benchmarks

Maintaining relationships with regional agent accounts alongside BDM

Supporting innovative campaigns for the sales and marketing plan

Achieving and exceeding agreed sales campaign targets

Having the opportunity to attend local/national FAM Trips and Showcases

Responding positively and efficiently to customers, ensuring repeat business is optimised

Performing ad hoc tasks as directed.

The Ideal Candidate:

Minimum 2 years’ experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets. Minimum 1 year experience in the London market

Previous experience of a diary management system

Multi-site selling experience

High degree of commercial awareness and to be able to understand links between sales and profit

Excellent written ability

Strong communication and organisation skills

An ability to sell a product / package.

Enthusiastic and confident

Ability to deal with a wide range of people

Excellent attention to detail

Previous experience within the Hospitality Sector

Knowledge of Delphi booking system (but not essential)

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

Job Reference: com/1607/90347001/52678737/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!