Strategic Partner Manager

DESCRIPTION

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

A Strategic Partner Manager at Twitch supports the ongoing success of streamers across the Twitch Partner program. You will improve the live streaming experience for English speaking broadcasting partners in EMEA, primarily in the UK, and be their liaison within the Twitch business. You will drive regional content creator development, operationally support the regional team to acquire and develop broadcasters in the UK, and focus on delivering the highest quality service to provide a great experience to broadcasters.

As the ideal candidate, you are familiar with the creator market in the region, have client management experience, a customer service mentality and comfort with evolving timelines. You also have a passion for creator content and the desire to turn that passion into a career.

Reporting to English EMEA regional lead, you will be a member of the EMEA Partnerships team and will work with a wide array of teams, including Marketing & Comms, Business Development, Sales, Finance and Global Partnerships.

This role is based in London (UK).

You Will

Help manage our regional creator Partner program, operations, event activations, business processes, and the daily rhythm of business for the UK and wider English EMEA team. You are comfortable handling confidential data, you are detail-oriented, and creative. You enjoy ownership, and working backwards to increase project effectiveness.

Manage existing partnered content creators and maximize their use of the Twitch service

Identify, recruit and develop content creators to use the Twitch service through CRM tools

Communicate product and policy updates and moderation decisions to your assigned accounts

Report on performance metrics and goals concerning your creator portfolio on an ongoing basis

Work with cross-departmental teams

Collaborate with team members to solve complex creator issues while advocating for strategic partners' needs

Support local strategic programmes (i.e. events) which provide value to broadcasters

Work with our Customer Support team to help resolve partner inquiries

Perks

Private Medical Insurance

Dental, Vision & Life Insurance

Pension Plan

Maternity & Parental Leave

Paid Time Off & Holidays

Commuter Benefits

Amazon Employee Discount

Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)

Lunch Served Four Times a Week

Free Snacks & Beverages

BASIC QUALIFICATIONS

Experience driving improvement programs in the operations, engineering and support fields

5+ years of experience in customer facing service roles,

Experienced in accelerating growth of content markets, creators, and programs that can self-sustain.

An understanding of important business metrics and how to convey those to creators and team members

Experienced in coaching on and building creative strategies that adapts to the creators' various goals

PREFERRED QUALIFICATIONS

Familiarity with Twitch as a creator/viewer

Previous employment at a games industry or live streaming platform company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.